Trigger condition on csm_consumer table not working

[dalejaurigue11]

Hi SN Community,

I have an issue regarding trigger conditions not creating assessment instances. I have a requirement to trigger a survey whenever a consumer is created when they send an initial email to our instance mailbox. I am aware that the User Field only works for those fields referencing the sys_user table, hence that is why I put the referenced User field in the consumer record as the value. I tried testing the configuration with a record that fulfills the condition but it fails to create an assessment instance. Any thoughts? Thanks.

Regards,

Dale

[Siddhesh Gawade]

Hello @dalejaurigue11 ,

As I can see from screenshot, the repeat interval is empty, Just for the testing try to put atleast 1min time interval. And try triggering condition? 

Also on a trigger condition, you will find a auto assessment business rule, So open the same BR and try adding gs.info() to make sure BR triggering.

Kindly mark the answer ✔️Correct or Helpful ✔️If it addresses your concern.

Regards,

Siddhesh

[dalejaurigue11]

Hi Siddesh, 

Thank you for responding, I tried doing the steps you suggested and I had no luck. It seems that the BR is not getting triggered since the logs are not generated. Could this be a User field issue? I checked the user field and there is a referenced record.

[Siddhesh Gawade]

I think the user field is correct, just make sure their is a user record present in the record were you trying to trigger.

And just for testing try removing all the condition and then again try to trigger 

[dalejaurigue11]

Condition is mandatory I believe, I already tried setting it to Active=true still no luck. User record is present.