Auto set of assignment group based on conditions not working.

[Alok21]

Hi Team,

I am trying to auto set assignment group based on conditions but it is not working.

The requirement is while creating a new case if Product (Reference field to Product table)= 'Alokproduct' and Feature(Reference field to Product table) = 'Alok feature', then the Assignment group for that case should be auto Populated with "Case support group". I have created a before insert BR with below code. 

if(current.isNewRecord()){
var product = current.getValue('product');
var feature = current.getValue('u_feature');
if (product == 'Alokproduct' && feature == 'Alok feature'){
current.assignment_group = '9d55d96f292200da6f08c6eb3ee442'; 
}

}

Note: There is already an assignment rule which is auto populating the assignment group on a different condition. My condition is different and i want to over write the group when my conditions are satisfied.

Can someone please assist?

Regards,

Alok sahu

[Alberto Consonn]

Yes, exactly.

[Harsh Vardhan]

you don't need to write script for this.

you can use business rule here and use filter condition in when to run tab and check the "insert" checkbox so that business rule will work for new record only. 

to set the field value use actions tab and you can define the group name there. 

Now coming back to your script:

run the below code and check the log and see what are you getting in log . 

if(current.isNewRecord()){
var product = current.getValue('product');
var feature = current.getValue('u_feature');

gs.log('Produc is :'+product +'***'+ 'Feature is :'+ feature);

if (product == 'Alokproduct' && feature == 'Alok feature'){
current.assignment_group = '9d55d96f292200da6f08c6eb3ee442'; 
}

}

[Alok21]

Hi,

I tried with both the method, but not working. In the system logs i do not see my message.

[Harsh Vardhan]

are you doing it on personal instance, then i can have look into that. 

anyway put some screenshot here 

[Alok21]

Please find the screen shot attached.