AWA: Work Item Size Override

[BT5]

My default work item size is set to 1.

For this case channel, I've set the following criteria as a work item size override (for testing purposes):

Priority=Medium
Size=100

When the agent accepts a medium priority case, it does not consume 100 capacity.

Is there possibly something additional that needs to be set?

[Lane5]

Update: I found that the size was being set on new records while existing records were not properly pointed. This is because at the time the task (incident/request) is created a record is created on the table "awa_document_size". Once that is created the system uses that value created at the time of the record creation to size the task. The record is never updated with a new size.