Hi everyone, I'm working on a customization in the CSM portal and I'm running into a roadblock. Here's what I'm trying to do:On the "My Lists" section of the CSM portal, I want to allow certain contacts to see all cases created by other contacts who ...
I got a requirement to show field msg under work notes "Please include notes on the actions taken " but this should be in compose section work notes field in configurable agent workspace, i have created client script for it ,but that works only on th...
Hello, I've been trying to set up the ServiceNow integration with Microsoft Teams in our test environment and have almost got what we need out of the integration. The last thing is getting the conference call feature working. I have the App ID for th...
On the Activity Stream, I'm looking to create my own Post Type to filter by. For example, Work Notes that contain the phrase 'Subject:'. Is that possible to do? I think alternatively I could enable Tags and then I think it might be possible to tag wo...
Hi Team,I have a problem That i have created UI Action for my custom workspace .It working fine.But it is not redirecting to previous Page in my workspace it staying in same page .It is working fine in normal table Form.Please helpto solve this issue...
I can not install the employee service center and case management plugins on yokohama PDI, I need help
Hello Everyone,I'm new to both the community space and my role as a Knowledge Base Administrator, and I’m reaching out with a few questions as I get started.I have a set of documented knowledge base articles that I’d like to migrate into our current ...
I am exploring the OOB CSM dashboard functionalities. In the screenshots provided in the CSM dashboards in serviceNow docs, I can see the tabs like Overview, Cases by state, Cases by age, Data quality, KPIs. But in my PDI(Yokohama version), I am not ...
Hello Everyone.Hi everyone,I’m trying to add a tag to the Tags field in the Alert [em_alert] table using a script in subflow . Could someone please help me with the correct script or method to do this and how to call and us in subflow?I’d appreciate ...
Hello guys, I need to know how to create a field Style in CSM Configurable Workspace view as the one we have in Priority field. Thanks
I'm new here and need help learning ServiceNow..
I am working on a request for a dashboard where users can see ticket activities for assigned to and assignment group in a simple view rather than opening the ticket and scrolling through it. They would like to see the old and new assigned to and assi...
Track how many cases were still open (WIP) in each month, broken down by how long they have been open.X-axis: Month (Last 12 month)Y-axis: <60 days ---> Cases assigned and not closed during that month, with opened date should be less than 60 days ag...
We're currently experiencing issues with Personal Developer Instances (PDIs). Our team is actively working on a resolution. We appreciate your patience and apologize for any inconvenience. I m not able to load PD instance
Hey all, I've been exploring the Order Management offerings from ServiceNow, and have received a few conflicting messages, depending on who from ServiceNow I speak to. In Vancouver, ServiceNow offers three different Order Management applications:- sn...