I want to know how to edit the display of Activity on the portal.
I want all user not to see Work notes in Activity on portal. I couldn't find edit place of Activity on the portal.
Forum Posts
how to add custom table which is extended from case table in the csm workspace. is it possible or not
out of the box click the + sign then open interaction table but i want add custom table which is extended from case table. is it possible or not please give me solution
how to TRIGGER A EVENT WHEN sla BREACHES IN SERVICENOW and trigger notification incase table
can anyone suggest me the process
Resolved! Case Response SLA
Hi, I'm trying to understand the built-in Response SLAs for Cases. The stop condition on the SLA is 'Case Acknowledged' = True. Can you please advise when Case Acknowledged is triggered, e.g. what conditions is it looking for? And are they changeab...
Resolved! Parse Nested Array
Hi all, I am storing the Array in below format. I need Line Id value from each object. [ {'Quantity': '4','Parent':'OR00001','Sku':'Test1','Line Id':'3.00'}, {'Quantity': '5','Parent': 'OR00001','Sku': 'Test2','Line Id': '2.00'} ] please help how to ...
Which API do I need to create a new case in ServiceNow
I would like to use an API to create new cases to reach out to external customers. Which API would work best for this?
How can I trigger survey notification in Case table?
Hi All, I have a requirement to send survey whenever a case gets solved. I have a problem on trigger condition user field. The documentation states that the user field must reference to the sys_user table but none of the fields reference to the sys_u...
display SLA timer in csm case list view
I have some users who would like to see the remaining SLA time when viewing a queue or list of unassigned cases in the agent UI. San Diego added an SLA timer: https://docs.servicenow.com/en-US/bundle/sandiego-it-service-management/page/product/servic...
how can i remove tabs from manager workspace
hi we want to delete remove tab from schedule module in manager workspace. and i also want to know how can i create records in overview and active assessment tabs . can any one help on these things Thanks in advance Regards, Haritha
How to search incident records by using widgets on seperate created portal
hi, I am new to service now I created a new service portal in that I added create ,update,delete incident widgets. I created 3,4 widgets and I did scripting, Now I have to Do search Incident Records in my service portal.Please give me the answer
Resolved! Approver tab is not displaying approver name after knowledge article is published
Approver name is not showing in approval tab after clicking on publish for knowledge article.We are using OOB workflow so its working proper. Can anyone please tell me what is the issue.
How to provide Tags on the case lists and case forms in servicenow?
As Fulfillers how can he able to provide Tags on the case lists and case forms. 1.want to see the column "Tags" in the default layouts of the case list 2.want to see the assigned Tags directly on the Case Form (default layout) Thanks in advance. ...
What is Difference between Asset and Sold Product in CSM
Hi All, I m trying to find out difference between Sold Products & Assets As I know : The whole Install Base setup with Sold Products is focused on digital services, which are different from physical products and assets, because they are deployed in...
Resolved! What is meant by this._log() in servicenow
HI Team, I can see below function in one of the script include used in our environment. processOrder: function(order, lineitem) { this._log('SF SI Order: ', JSON.stringify(order)); this._log('SF Order Line Item Payload: ', JSON.stringify(lineitem))...
