Hi everyone, I have created next best action rule with recommended next best actions and actions. I have created the associated subflow too, but when I log in with my admin, customeservice_agent user in the csm configurable workspace I still dont see...
Good Day.I need to update the report dynamically based on the caller and schedule a report to be sent to each caller yearly which is in the dashboard. I put a condition in the report filter and but it is effecting the dashboard too. I want to see all...
Users are not able to view survey results report built on asmt_metric_result table. The same report can be viewed by the users in UAT but not in production. The roles allocated to the users are same in both environments. When I assessed further, I fo...
Hi There, If anybody replying to a closed case then it should create new case. for now whatever we are replying to closed case it just updating the existing case, but we don't want to update instead it should create new case from that reply email. Th...
Hello, In the agent workspace, i want to order my lists (i want to show the lists in this order My Cases / My open / ALL / And after some lists that i have already created ( Low priority tickets / requests on hold / unassigned for my group .. )) i ...
Hi everyone, we are using Azure Active Directory (AAD) for user and group provisioning and for SSO for our instance. Multiple clients has their own SSO sources (Multi-Provider SSO > Identity Providers and there we have a few) (e.g. Company1 uses thei...
Hey there, I want to change the look and appearance of guidance outputs. As of now, guidance outputs appear as a long vertical list of items. I want to arrange them into form of column, if possible. How can I do that? Thanks!
I have some few Tags which are viewable by me only. When I filter in list view for case table (sn_customerservice_case) by Tag is working fine but, the same when I filter in list view for case table by Tag in Agent Workspace is not working. Can anyon...
Hello guys, I just add a new list to my agent workspace, but it is shown only for Admin users, for others users the list steel charging (check the attachement). i have tried the solution in this link (https://community.servicenow.com/community?id=c...
I want to get only 10 updated records from a table
Does the Choice list data gets captured in the Update Sets? How to migrate the choice list data from Dev to test environment?
I have been tasked with getting a list of all tables and the number of records in each table exported to Excel. It just needs to be table name and X number of records in that table. I can get the list of tables but not sure how to include the number ...
Hi all, we have a missing case on our prod instance. Typically these are visible in 'deleted records' to recover, however this one is not. Is there an audit trail on deleted records outside of the deleted records table?
Hi All,Is it Possible to Get Report with User Name and Sys ID.Please help..User NameSys IDRegards,Sanitha
Dear community,I was wondering if anybody knows how to automatically refresh a landing page lists in CSM configurable workspace. I'am aware that a tiny refresh button is presented on the list view, but i would rather have an auto refresh to ensure it...
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