Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

CSM forum
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Ask a Question

How to fetch time just time with timezone from sys_updated_on

Hi Team,   I need to fetch time and date with timezone from "sys_updated_on" field Suppose 'sys_updated_on' has a value "2022-03-21 10:30:16 PDT". We require output as 2022-03-21 10:30 PDT.

Community Alums by Community Alums •  
  • 767 Views
  • 5 replies
  • 1 helpfuls

Resolved! ServiceNow Knowledge base with external content

Hi, in CSM exertations I have often found this question, what are the most correct answers? Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?                (Choose two.) A. Imported external art...

darioninfo by • Tera Contributor
  • 2695 Views
  • 4 replies
  • 8 helpfuls

Resolved! Primary color - Branding Editor

I’m a complete novice when it comes to Service Portal design and looking for guidance from the Community. We have a requirement to change the colours of our Service Portal to better match the corporate colors of the organization. I’m using the Brandi...

Thomas98 by • Tera Expert
  • 2479 Views
  • 2 replies
  • 1 helpfuls

Resolved! Community Forums Add Breadcrumbs and back button

User Friendliness: Forums, topics should be user friendly, easy to access once other forums are removed.Add breadcrumbs so that user can jump into any topic smoothly from current content/topic/blog.Add back button so that user can navigate back to p...

Aashish5 by • Tera Contributor
  • 1004 Views
  • 1 replies
  • 1 helpfuls

Community User

As a community user and moderator, I should be able to perform following tasks. Roles: Community Users: Can create topics(content), post questions and replyCan access Forums, but cannot access topics until it is subscribed. Can we do it according to ...

Aashish5 by • Tera Contributor
  • 874 Views
  • 4 replies
  • 1 helpfuls

Resolved! Using MFA for CSM login

I'm planning to use MFA for CSM login. All users who access from public internet network, then they should be challenged for additional passcode authentication after trying username/password login. I'm considering 2 options below. Option1. users rece...

Young Lee by • Tera Contributor
  • 1441 Views
  • 5 replies
  • 1 helpfuls

How to get value from encrypted field in email script.

Hi All,  Greetings, I have the below requirement, so it would be great of you if you suggest me the solution for this, I am getting some data on staging table from kafka connector and creating a case using kafka alert filed value using tranform map c...

kumaraj by • Kilo Sage
  • 1106 Views
  • 2 replies
  • 1 helpfuls

CSM roles/access

Hi Team, As one of my client requirement, i need to create a new work flow for CSM. which level of access/role is required to manage the case management. which is the highest role for CSM, do we have admin role that applies only to CSM? Need your ass...

Murali7 by • Kilo Contributor
  • 1446 Views
  • 4 replies
  • 0 helpfuls

Partner Account relationship not working

Hello, I am trying to add a partner to a existing account. I couldn't get it to work on the Prod instance to I spun up a PDI and tried it there and still couldn't get it to work even though the demo data seems to be working fine ... I think its fair ...

Woz1 by • Giga Contributor
  • 1747 Views
  • 6 replies
  • 0 helpfuls

Resolved! Survey service portal change to 'customer' portal

By default the link for a survey is set to the default SP like below, but in our case we have multiple customer portals (CSM)  https://****.service-now.com/sp?id=public_survey&instance_id=123456789 So in my case i would like to sent a link related to...

Twan by • Tera Contributor
  • 1117 Views
  • 3 replies
  • 1 helpfuls

Resolved! Partner accounts and Contact Relationship

Hi We have a partner account Set up "Acme Partners" which is linked to accounts X & Y via Account relationship. We have also added one of the Acme partner contacts as a contact relationship under Accounts X & Y When the Partner contact logs onto the ...

Richard T by • Kilo Guru
  • 3294 Views
  • 3 replies
  • 1 helpfuls