Hi There is an add attachment button on the portal catalog item.I want to change the position of the add attachment button for each item. It's currently at the bottom of the screen, but for some catalog items I'd like to place it at the top. Please t...
We want to send attachments using the Additional Comments field
Hi Everyone, For some reason duplicate cases are creating at the same time with different number. Can anyone help me on this what's the reason for this?
Is there a way to set a field by applying a Template and not overwrite anything that might be in the field already?
What is the exact difference between Account and Consumer wrt to Case.
Hi everyone, Does anyone know if 'Active SLA' ribbon show in CSM Workspace can be modified? I cannot find where do that. Thanks in advance. Dennis.
I am trying to map a variable from a record producer to a field on our table. The field on the created record's form is initially hidden by a UI policy (dependent on another field's dropdown option). The field is getting mapped over to the created re...
We want to change the text of the tour button to default to the intro "begin tour", and completion "complete". When creating the tour steps, the default NEXT button is white. The default start and end buttons are blue. How can I change the color of t...
Hi Team, I have a string 2022-03-22 06:03:51 PDT I need to get the output as 2022-03-22 06:03 PDT Please let me know how to achieve this?
Hi Team, I need to fetch time and date with timezone from "sys_updated_on" field Suppose 'sys_updated_on' has a value "2022-03-21 10:30:16 PDT". We require output as 2022-03-21 10:30 PDT.
Hi, in CSM exertations I have often found this question, what are the most correct answers? Which of the following are true regarding integrating a ServiceNow Knowledge base with external content? (Choose two.) A. Imported external art...
I’m a complete novice when it comes to Service Portal design and looking for guidance from the Community. We have a requirement to change the colours of our Service Portal to better match the corporate colors of the organization. I’m using the Brandi...
how get user role in client script, thanks
User Friendliness: Forums, topics should be user friendly, easy to access once other forums are removed.Add breadcrumbs so that user can jump into any topic smoothly from current content/topic/blog.Add back button so that user can navigate back to p...
As a community user and moderator, I should be able to perform following tasks. Roles: Community Users: Can create topics(content), post questions and replyCan access Forums, but cannot access topics until it is subscribed. Can we do it according to ...
