We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

CSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Deactivate large set of users

I have a list of active users from Workday. The count of total employees is inaccurate in ServiceNow. I need to find any employees that are not on my active list and deactivate them in ServiceNow. One caveat is that I need this to NOT deactivate any ...

Resolved! Change value on case form if case variable changes

Once a case is submitted via the portal or catalog, the case variables tab value can be changed. If the 'application' variable is changed, it should change the 'application' form value to match.  I think I need an OnChange Catalog Client Script but a...

Resolved! CSM Proxy contacts for specific accounts?

Is it possible for a proxy contact [sn_customerservice.proxy_contact] to only open cases on behalf of specific customers? When enabling the CSM Extension for Proxy Contacts (com.snc.csm_proxy_contacts), you are able to assign the sn_customerservice.p...

Zach N by Tera Guru
  • 2560 Views
  • 2 replies
  • 1 helpfuls

Resolved! SLA definitions for CSM in Customer Service v/s Global scope

Hi All, We're creating SLA definitions for Case management. I would like to know whether we should create those under Customer Service scope or Global scope from best practice perspective. And what are the advantages/disadvantages associated in each ...