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Resolved! Change value on case form if case variable changes

Once a case is submitted via the portal or catalog, the case variables tab value can be changed. If the 'application' variable is changed, it should change the 'application' form value to match.  I think I need an OnChange Catalog Client Script but a...

Resolved! CSM Proxy contacts for specific accounts?

Is it possible for a proxy contact [sn_customerservice.proxy_contact] to only open cases on behalf of specific customers? When enabling the CSM Extension for Proxy Contacts (com.snc.csm_proxy_contacts), you are able to assign the sn_customerservice.p...

Zach N by Tera Guru
  • 2557 Views
  • 2 replies
  • 1 helpfuls

Resolved! SLA definitions for CSM in Customer Service v/s Global scope

Hi All, We're creating SLA definitions for Case management. I would like to know whether we should create those under Customer Service scope or Global scope from best practice perspective. And what are the advantages/disadvantages associated in each ...

Resolved! How do I set a variable or Multi Row Variable Set on a Case ?

I need to create a Case through a server script where I need to set variables and a multi row variable set. I am unable to set the variables on the Case. How do I set the variables on the Case ?  Here is the sample code:  var gr = new GlideRecord("sn...

PriyankaC by Mega Expert
  • 1941 Views
  • 3 replies
  • 2 helpfuls