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Edit a form in UI builder

I meet different performance between develop Org and production Org in UI builder. As the attachments i upload, in develop Org, it is 'Edit Form View' button and i can click it to go to form view, but in production Org, it is 'Manage Form Configurati...

Resolved! How to combine array to sys_id

   Hi Team, Below is the function of script include and below is the issue:Line no 381 is taking time to fetch the records when I do lookup, total no of records is just 18 in my case.I want to add the value of result in Line  376  to 379 so that I ca...

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Community Alums by Community Alums  
  • 407 Views
  • 3 replies
  • 1 helpfuls

CSM Simulator Task 12

Hi everyone,I am working on the CSM Simulator tasks and I am having trouble with task 12: ABC Corp would like to leverage Targeted Communications to contact all owners of Acme KX Series KX5000 devices.As an Admin, create a new recipients list named “...

Kanak2 by Tera Contributor
  • 888 Views
  • 5 replies
  • 10 helpfuls

Resolved! My Custom Action Flow Designer is not working

 HI Team, I have created a custom action in flow designer as below:Line no 13 'u_account' is a list collector field.Line no 14 I am getting list comma separated Names of accountsLine no 17 is printing 18 account names which is correct.Line no 20 is w...

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Community Alums by Community Alums  
  • 409 Views
  • 1 replies
  • 0 helpfuls

Create or Update Record not working for me in FLow

Hi Team,Kindly help me in resolving the below issue:I have created a flow wherein trigger point is Creation of record in a custom table which has 3 fields(Contact, which is a reference field, Accounts which is list collector and Responsibility which ...

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Community Alums by Community Alums  
  • 337 Views
  • 1 replies
  • 0 helpfuls

Genesys and ServiceNow

Hello. I wonder if there is anyone in this community that uses both ServiceNow CSM for customer service and the Genesys system within their support center.If so, I would love to set up a brief conversation to learn how you are utilizing both systems ...

Incident task is getting created twice from my BR.

Incident task is getting created twice from my BR. Please find the script below: (function executeRule(current, previous /*null when async*/ ) { if (!current.isActionAborted()) { var incGr = new GlideRecord('incident'); var Called...

How to calculate the On hold time?

Need to calculate the onhold time for a particular task. So I created a field 'On hold time' which contain the time when the ticket got onhold. So my plan is to get the difference of onhold time and current updated time, so I can populate the value o...

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Nihar2 by Tera Contributor
  • 913 Views
  • 1 replies
  • 0 helpfuls

Want to Hide and Show certain choices based on Product

Hello All ,                We want to Hide and Show certain choices based on a Product. We have tried achieving the same with the help of OnLoad Client script, but no luck. Below is the script written for the same.Any suggestions/help would be greatl...