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CSM/FSM configurable workspace

I'm attempting to adjust the form layout in the workspace view of configurable workspace, but the changes I make are also affecting the agent workspace case form. Is there an alternative method to modify the case form in the configurable workspace?

SLA from contracts

Hi everyone,Can anyone explain me how the table that references ast_contract works. I can't seem to find any documentation on this.The table is called: contract_rel_contract_sla, and is a related list on contracts that points the contract to a SLA wi...

Split Functionality in CSM

We want one functionality in ServiceNow that if pdf attachment is attached to case we should have a ability to split that attachment on the basis of range, even and odd or blank pages and create the split attachment into new case. 

Megha-1234 by Tera Contributor
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CSM/FSM Configurable Workspace

I would like to know how to apply one guide to multiple recordsMaking a guided tour is learningIn addition, it is in the workspace My InteractionsI have also succeeded in making a guide for one record in the workspace "My Interactions".What I would l...

スクリーンショット 2024-07-04 144419.png

Archiving related records from a table

I am working on a requirement where we want to archive data in our ServiceNow instance based on contract. For example, all contracts where contract model is XYZ,  should be archived.It's easy when I want to archive contracts, it's a direct condition....

Resolved! Execute assignment rule on demand by script

Hi All, the client asked me to implement a UI action to suggest an assignment group to the agent after changing some fields of the case (Business Service and other custom fields). Is there a way to execute on-demand assignment rules, which I have def...

Resolved! Form fields are not visible in playbook when case is created from esc portal

Hi all, I am facing an issue with Playbook in CSM/FSM Workspace. I have made configurations for playbook.Requirement: To show some fields in the case form in the playbook cards as per client requirement.Issue: The playbook cards show the fields when ...

Community Alums by Community Alums  
  • 3166 Views
  • 3 replies
  • 2 helpfuls