License count
is there a way to check how the roles were removed from users. Within a week, the license count was dropped to 1000 less and need to check how this was dropped suddenly. please provide possible ways to check
Forum Posts
Resolved! Enable Language Selector in service portal menu
I am trying to enable Language Selector in Service portal main menu. As per the documentation, I am able to enable the property (glide.sp.portals.language_selector_enabled). and copy the sys_id's of portals to the value. But cannot see the lang selec...
I want to accept out of office and undeliverable emails in servicenow related to CSM
Currently the the email filter - Ignore Header is filtering out the out of office and undeliverable email to junk. So we need to modify the condition to accept it into servicenow only for customer service target table . And need to know whether this ...
Batch Optimization Training Failure
Hi SN Experts, I've configured the batch optimization with the demo data used in this Schedule Optimization Implementation training. In the training, the batch optimization works perfectly.I've read many articles where it says that for demo data it d...
Short descriptions for different knowledge tiles
Hi Guys , So i need to add different short descriptions for each Knowledge base tiles. How can i do that? I believe it can be done via HTML. not really sure.
Resolved! Century Gothic as Font in HTML Fields
Hi community I went down the rabbit hole of how to set Century Gothic as a standard font within my instances (currently Utah, CSM and ITSM) As this is not a totally new font I thought this shouldn't be the problem. I stumbled across multiple mentioni...
RESTMessageV2
Hello ,I'm trying to send attachments from my csm personal developer instance to Azure storage account. I have an application registered on the azure portal and also have a storage account created. I have registered the application created in azure o...
Search bar rounder corners on CSM
Hi Guys, I need to make this Search bar rounded corners on the csm portal [Kb_home]. I've changed the border-radius to 24 px. still it's not reflecting. Can anyone pls help me on this? Below is the Script :- body .padding-top{ padding-top: 0px;}se...
Star Rating Report
Hello All, I need to create a CSAT report where I need to show top 10 average CSAT scores received for agents in week. But I need to show the CSAT score in star format as in screenshot.Can anybody help me with this please?
"SyntaxError: Unexpected token: u (sys_script_include.d2426c9ec0a8016501958bf2ac79c775.script; line 155 but there is Script Include I am calling from there
Hi there..!! I am trying to send attachments to another instance from my instance to another and have written a Unidirectional integration.I have written RestMessage (POST)at my instance and Scripted Rest POST at another instance I want to hit and ...
How to disappear info message after 5 seconds on portal page?
There is one portal page. After saving or approving the case record, it is showing few info messages. I want to make those messages disappear after 5 seconds.Is there any way? Please let me know. Thanks in advance,Pooja Devkar
Resolved! How to activate content management
Hi All, I am trying to find a way to work on the style sheets but I cannot find them in the OOB instance or the plugins (content management). I wanted to see how to activate it so as to be used in finding a way to achieve a multi brand portal.
What is the key difference between v1 and v2 api
Hello, I am new to ServiceNow and am exploring documents. I want to know what the main difference is between the "v1" and "v2" REST APIs. for example:1) /api/now/v1/account2) /api/now/v2/account I am using vancouver version with Developer instance
Resolved! About DATE and Time of activity in case
Hellowhen case is created in csm portal it will show time like 1dayago 3daysago like that but i need it show as date and time format like example (2024-01-08 10:16:05 PM ). If anyone have idea about this please share me the answer ASAP.Note :- i have...
Resolved! Multi Branding Portal
Hi All, I am trying to achieve a multi branding portal depending upon the company of the user. I did come across this article where the style sheets are to be modified. https://www.servicenow.com/community/developer-articles/multi-branding-service-po...
