Hi everyone, In CSM workspace, when the live agent talks with the end user, one of the options is Agent Assist which does a contextual search based on the short description value. Can you please tell me where does this agent assist get its source of ...
Hi!I need to implement favourites in the CSM Portal, just as it is in the ESC Portal, meaning next to each Article, Request, etc., there needs to be a heart sign that the user can click to mark the item as a favourite. Then all favourites should be s...
if in the documentation of ServiceNow dashboard its stated that "A dashboard defined at the global level is visible to all users with whom it has been shared"why cant my user in a different domain cant see my dashboard which is in global domain ? eve...
There is a white padding added around rich content that I cannot seem to turn off. When inspecting the element, it looks like it is not something I can specify from a css topic template override (as there are other elements with class names on page)....
When I use the "contains" filter, I'm expecting to pull in results if any of the words are listed in my criteria but that is not the caseFor example, I have 3 contacts:Miami WarehouseMiami Warehouse PhoenixMiami Closed WarehouseIf I do Owner contains...
Dear Experts,I am new to Servicenow and English. Sorry for my poor English.Is it possible to edit the search list for the workspace in this picture?Thank you, brothers.Yoshi
Whenever a consumer record created (csm_consumer), i can see same records gets created in user table(sys_user), I need to stop that. Can someone suggest?
We have a use case where a calendar is needed to track specific time slots that are available for a specific type of meeting to be schedule from CSM Workspace. This will be performed by internal agents, not through the portal. There are two time slot...
Hi ,I am trying to learn my self more about service now my requirment/doubt is how can we add a new section in related lists.for suppose i am working on an custom table in that i wanted to populate some incident recods in the related lists by creatin...
Hello community!I have a query with reporting intervals for dashboard widgets.It happens to me that I have the intervals defined and a color assigned for each type of case generated, but when I group the information in another sense, the colors are i...
Hi, I want to change the from and reply to address of notification in what it will contain tab. The changed mail address is not reflecting though its saved. Suggestions are welcome. Thanks in advance
Currently, I am researching User Experience Analytics. I tried to check how many users have accessed the SOW (Service Operation Workspace). The report shows that no users have accessed it today, but I accessed the SOW a few minutes ago and am still i...
Hi,I want to populate the problem number(i want to get the sys_id) which in the incident form field, which i have created it from the incident page and i want to do it with UI Actions button that to by using GlideModalForm-API.my main question here ...
I have a requirement that when the client replies to some cases from the email method the reply email must be copied to associated incident.The same content email received must be copied to the incident also. Can anyone help ?Thanks in advance.
