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Resolved! Targeted Communications - Recipient List

Hi We need to sent out a publication via targeted communications that wil involve a subset our our active contacts. It's not possible to select contactg using the condition builder as there is some manual decions to made so we need to upload a templa...

Richard T by Kilo Guru
  • 2104 Views
  • 3 replies
  • 0 helpfuls

Resolved! How do i concatenate address using business rule.

Hi Team, I have a requirement to concatenate few fields into a string field and i am not sure how i can achieve this. The address field should be concatenated as below. DEUTSCHE BANKTechnik Niederlassung WestField Operations Mobile (T-MRF)Detmolder S...

Alok21 by Giga Expert
  • 1746 Views
  • 8 replies
  • 5 helpfuls

Update Multiple Cases with Same Notes Simultaneously

In Customer Service Management, is there a way to update multiple cases from a case list (selected by check box) with the same Additional Comment and/or Work Notes?  I feel there should be a way to do this but I've not found it yet. Thanks

gs.addInfoMessage in a BR on sys_attachment

Hi,I have some Business Rules that I needed to create to perform management on attachements on knowledge base. Indeed, we just migrated from Eureka to Istanbul and the localization of the knowledge base is radiacally different.So in a source KB, the ...

r_gissarl_ by Mega Expert
  • 1801 Views
  • 6 replies
  • 2 helpfuls

Resolved! ServiceNow CSM vs Salesforce Service Cloud

I'm evaluating if ServiceNow CSM has Account Management, Contact Management, etc just like Salesforce Service Cloud. Does it? Does ServiceNow has a CRM module too? I'm current using Siebel Oracle but evaluating a new case tool that has Account Manage...

anthony8 by Kilo Explorer
  • 2390 Views
  • 5 replies
  • 0 helpfuls

.update() does not work and returns null

Often fails to update the record fields var req_parent = new GlideRecord('sc_req_item'); req_parent.get(current.request_item.sys_id) req_parent.state = 3; // then I try to update the record var req_id = req_parent.update(); gs.log("##### For " + req_...

Yuriy7 by Kilo Contributor
  • 2778 Views
  • 20 replies
  • 3 helpfuls

Wrap text / other column options on a Dashboard / Report

Hello, I just discovered that my colleague can wrap text in a report / on a dashboard and I can't. How is that possible? He sees this when editing a report: And I see this:I mean, I have no cogwheel and I don't know where to find those options under ...

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Vera H_ by Kilo Contributor
  • 2244 Views
  • 4 replies
  • 1 helpfuls

Resolved! fix script only updating 20 records per execution

We have 2 business service field in incident table, one is out of box and another field is from task table . both referenced to CMDB_CI table. I'm trying to copy u_business_service to business_service using fix script as below. its just updating few ...

omsa1 by Kilo Guru
  • 1297 Views
  • 2 replies
  • 0 helpfuls

Resolved! Response Templates

Morning Does anyone know if "Response Templates" are only available for the HR module? The documentation mentions HR but then the details is less specific. Thanks  

Richard T by Kilo Guru
  • 1650 Views
  • 3 replies
  • 0 helpfuls

does Virtual Agent require its own license?

Hello, Can someone let me know if the virtual agent activation requires its own license similar to integration hub or does it come as part of the ServiceNow enterprise licensing? Trying to understand how the licensing works for this.   Thanks, Martha

marthab by Kilo Contributor
  • 4667 Views
  • 2 replies
  • 0 helpfuls

Resolved! Add Case number to header on the csm_ticket page

Hi Would it be possible to add the Case number before the short_Description at the top of the ticket page (csm_ticket) I appreciate the ticket  number along with other key fields are on the right hand side but it would be good if I could have the cas...

Richard T by Kilo Guru
  • 1203 Views
  • 4 replies
  • 4 helpfuls

Resolved! Smiley face - Survey - missing images post upgrade

Hi We have been using the smiley faces in a survey for a while now but post an upgrade to Madrid these seem to have gone missing for some reason. I can see them in our Dev environment but have no idea how to export them to prod. any suggestions?   Th...

Richard T by Kilo Guru
  • 1436 Views
  • 2 replies
  • 1 helpfuls