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Resolved! Reminder Emails for Approvals

Hi, I am using this code to send reminders to Managers where approval has been pending for more than 7 days. It has been created to run as a daily scheduled job. The script does run OK and sends out the chase email. However I have noticed that it sen...

TK36 by • Kilo Contributor
  • 5147 Views
  • 7 replies
  • 2 helpfuls

Resolved! Creating multiple columns in table

Hi In order to create a new target table, I have to first create table (50) columns in ServiceNow manually. I want to know if I can create columns automatically in target table. My excel sheet data has nothing to do with task table columns or any oth...

Harshit18 by • Giga Contributor
  • 2614 Views
  • 3 replies
  • 0 helpfuls

Resolved! Adding ui page on Retire button in knowledge article

Hello All, Had a requirement as below, Once user click's on Retire button on knowledge article it will should pop up window with comment box, once user enter's the comments the data should save on custom filed on knowledge article table and article s...

Community Alums by Community Alums •  
  • 1084 Views
  • 3 replies
  • 1 helpfuls

Copy Attachment from one instance to another using Rest.

Hi Team Could you pls help me to Copy the attachment in Incident from One instance to another Using Rest. As I am very much new in Integration, I have gone through the few links from which I wrote the BR In Incident Table. But not sure about the Rest...

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Resolved! How to set a menu to open links in new tab in the Service Portal?

Hi Team, I know that there's not an option for setting a Menu Item to open in a new tab. I tried to update _blank and _spd in the URL target field in menu item form but it is not working and on click it is opening in the same tab.  Any input is highl...

Alok21 by • Giga Expert
  • 5836 Views
  • 21 replies
  • 2 helpfuls

Resolved! Encountering issue with GlideRecord in scoped application

Hi All, I have been working on the inbound actions in CSM and encountered one issue. Let's say there are multiple contact records with the same email id abc@xyz.com, the user only has snc_external role in all the records. When the user sends the emai...

Resolved! Size of Headers Too Long Error

Has anyone else received this error message about size of headers being too long?The User is able to access ServiceNow on Internet Explorer, but not on Chrome and/or the desktop application.  

Resolved! Customer admin create new contact

The Manage contacts from the customer portal documentation states that a contact with the sn_customerservice.customer_admin role may create contacts from the 'customer_contacts' portal page. However, a 'new' button does not appear to exist.  I spun u...

brad_12 by • Kilo Contributor
  • 2183 Views
  • 4 replies
  • 1 helpfuls

Resolved! How do you include the Short Description as part of the @mention Email?

I want the Short descritpion to follow email shown here.  You have been mentioned by Root Mathew Xagoraris in CS0026575   "Short Description"      this is my current code, any thoughts? The code below is in Notification Scripts.  Note I added current...

zag by • Tera Expert
  • 1755 Views
  • 7 replies
  • 1 helpfuls

Difference between Customer Service Management v/s Service Portal

Dear All, Could anyone can explain me that what is the difference between Customer Service Management v/s Service Portal v/s domain separation, I know about Service Portal and domain separation, also i have implemented both, but what is the purpose o...

mehak1890 by • Tera Expert
  • 4950 Views
  • 6 replies
  • 1 helpfuls