Hi everyone, I was working skills for customer management and stumbled upon a challenge when assigning skills to users. I created several skills using the manage skills module under csm but there are no users to pick from and assign skills to. Any i...
When an Escalation is created for an existing case record there are 2 OOB entries created into the case work notes. I want to change the content of those notes but I can't find the script definition. I have looked into Task, case and escalation table...
Hi I have put a link on my portal index page to take users to our knowledge base. For one user the link works perfectly but another gets the 404 page not found error the roles are slightly different between the two users as one is a customer admin an...
Hello everyone! I am trying to custom my survey page with our logo, colors and patterns but I couldn't find the place to fix it. I've attached an image that I want to change. Please, help me! Thank you!
Hi, We have a rule in place that when an Incident is resolved it fires off an email to the caller asking them to accept or reject the resolution. This side of things works fine and when that hit the links that creates an email response the systems...
Hello Experts, I want to create output ecc queue via a workflow. Kindly assist how to do it. I tested that output ecc queue entry to run a .bat file and it worked fine. Now I want the same to be called via a workflow. Regards, Sundar
Hi all, I want to adjust the column height in service portal page how can i achieve that. Please help.
what is the glide aggregate function?how to use
I was submitting data through a wizard which gets collected in a record producer and a case is created.Any ideas to generate a pdf and attach to the created case?
Hi expert, I have a requirement where to change the display value of variable in a catalog item, I only know that if I change the default value of corresponding column name in table to true, the display value will be updated. Ex: Update display value...
Hello , I need a report that shows each ticket how long stays in each group the ( group assignment and how long stays in group ) ? thanks
Hi, I'm not able to see where exactly to set the order the list gets presented. I would like it ordered Desc, based on Number. Table = incident Thanks.
What is the purpose of the Case Reference field? If I use the dropdown, it shows me existing Case numbers. I don't know if that is beneficial in any way or not. This is my first flow that I am trying, I am doing a lookup records action that is pullin...
Hi Working on implementing Customer Service Management but have a question around creating and managing contacts on the customer facing portal. The SN documentation seems to refers "Manage Users" but I can only see "View Contacts". The user I am test...
We have had users report unexpected search results but have been unable to duplicate them. Is there a Log where we can go check on exactly how they did their search?
