I want to setup a simple report that shows which incidents are assigned to a specific group as of today. Tickets may enter the group's queue from a number of other groups or queues and may have already been worked on over the course of a few days s...
Does anybody have any ideas of how I can prevent a second SLA attaching to my Incident if the Start Conditions become true a second time during the course of resolving an Incident?Here's my situation;I have two types of Resources (Onsite TSR and 3rd ...
Admin (System Administrator) cannot update user passwords. The Password field in the User table is not even visible. Has anyone seen this before? I was recently upgraded to Istanbul Patch 5 but I noticed this a couple weeks ago before the upgrade. I ...
Hi All,We have a customer that has several brands. We have setup a Parent account and then for each brand setup child accounts. We have no come across where some users need access to all the child accounts which is fine. Some just need access t...
The sys_property "com.glide.attachment.max_size" defines the global max size for attachments.Is there any property or way to define specific tables which should have a bigger size limit?For example in my case, I would like to have on the "sys_data_so...
Is it possible to link several companies under one HI Portal account?For example I would like to have 3 separate Prod instances and attached non-prod that are attached to 3 diffrent Company profiles but technically being the same company.
I am trying to create a chevron to show the stage and state of a workflow? How can I do this?
How do I create case from Service Portal in Customer relation management module, in the below picture I have highlighted with Red where I would like to insert a link or button to create a "case"
We have a new requirement to bring in items from SAP orders (IT equipment only) to a Request and from that Request we will add the individual line items on the Purchase Order.We are connecting through a JDBC scheduled import to a database view that b...
I am looking for some help. I need to create a report from change request for a selected configuration item and list all impacted business services for chosen date range.I tried to create a brand new report for change request and type = list, group...
Hi,Just wanted to ask for your help/input regarding the usage of GlideAggregates in ServiceNow.Currently we have built an application that converts each row entry of a table into Requested Items in the Service Catalog.However we are facing performanc...
Hi everyone,I need help with calling a script include into an email notification. I am looping over the email body and if there are mandatory variables missing in the email then a notification gets sent to the user. I am able to get the missing/manda...
Hello, I was wondering if it is possible to apply variables in a certain template?In detail, that would mean for e.g solving an Incident I create a template with the appropriate state and so on.Then I would like to fill in the field Additional C...
We have Client Companies who we allow to raise Incidents & Requests via a portal but managing these external users is a costly overhead, so...I've installed the self-registration plugin and placed the widget on a public page of my portal to allow tho...
I hope everyone is have a great day and looking towards the weekend. I have a custom app (not using the ITIL role) and my users need to view SLA definition and SLA specific info on reports, also have the Ability to create a template.So anyone know w...
