Can anybody please help me what is target wait time?

[Ankita28]

I have set target wait time as 45 sec.Then also available agent is able to accept the case after 45 sec.

[Hemant Goldar]

you can also check this blog for better understanding.

https://community.servicenow.com/community?id=community_blog&sys_id=30aeafa2db013b04fece0b55ca961925

go through youtube video present at bottom of the blog. You can start with 41min.

I hope this helps!

Please mark the reply as Helpful/Correct, if applicable.

Regards,
Hemant

[Namrata Khabale]

Hey Ankita,

In addition to hemant's point,

You have to set Max wait time,

Max Wait Time:

Maximum amount of time that an agent has to accept or reject a chat request. After time runs out, the requester receives the No Agents Available Message that is defined in Chat Setup.

Note: The Max Wait Time field is available after you associate the queue to the chat service channel.

Mark Correct and Helpful if it helps!!!

Best Regards,

Namrata.

[MarcosUve]

Did you tru solve your problem by yourself.

[Ankita28]

Yes,that's why I posted here.