Can I extend the timeout session time for one user?

[Joel B]

I'm looking to change the duration time for session timeout on only for 1 user. We have a team that uses some TVs to monitor ServiceNow Dashboard(s).  This times out constantly due to inactivity. I found this article on how to change out the timeout setting across the board.

ARTICLE LINK - https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/user-sessions/c...


Does anyone have any suggestions?

[Karthiga S]

Hi @Joel B 

ServiceNow does not provide the ability to set session timeouts for individual users. The session timeout is a system-wide setting that affects all users.

If you need to keep a session active for a specific user for a longer period of time, you might consider using a different approach, such as creating a custom application that periodically sends a request to the server to keep the session active. However, this would require custom development and should be done with careful consideration of the potential security implications.

Please mark it Correct and Hit Like if you find this helpful!

Regards,

Karthiga

[Travis Rogers]

Hey Joel - Another community member posted their customization to allow for custom session timeouts by system role. Perhaps this can solve your need: https://www.servicenow.com/community/developer-articles/servicenow-platform-creating-a-custom-sessio...