knowledge feedback task module needs to be acctivated for agents
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08-13-2024 03:50 AM
Hello everyone ,
how to Ensure that KFTs can be created manually by members of the team
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Not applicable
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08-13-2024 03:58 AM
Hi @GouriS ,
Please follow this KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712422
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08-15-2024 09:04 AM
Thank you for your quick response but can we create knowledge feedback task manually without rating the article ?