knowledge feedback task module needs to be acctivated for agents

GouriS
Tera Contributor

‎08-13-2024 03:50 AM

Hello everyone ,

 

how to Ensure that  KFTs can be created manually by members of the team 

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Community Alums
Not applicable

‎08-13-2024 03:58 AM

Hi @GouriS ,

Please follow this KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712422

 

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GouriS
Tera Contributor
In response to Community Alums

‎08-15-2024 09:04 AM

Thank you for your quick response but can we create knowledge feedback task manually without rating the article ?

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