Hi,
Is it possible for us to make use of the Customer Central functionality (Customer Information & Customer Activity), based on the 'internal user' field on our case form instead of the 'contact' field.
Reason being, is because we are not currently using the 'contact' field at the moment, but would like to utilise this Customer Central functionality , so agents can see all of the internal users activity such as cases overview, high priority cases, knowledge article views, recent cases, etc. However at the moment, to see these tabs and data, its all based off the 'contact' field, so is it possible to change?
