We have a handful of case types we are testing with as a POC. We have a UI button set up so we can update the sys_class_name and switch between the Case types and almost everything seems to be working great.
The issue we see are when you switch the class name of a Case, the comments and work notes that were originally there will still appear after the update. However, any new comments or work notes added simply disappear as soon as the form is saved.
Any idea why?
