Chrome toolbar is not visible in CSM workspace

Siva Ganesh
Tera Contributor

‎05-02-2023 04:23 AM

How to enable the Chrome Toolbar in CSM workspace

Screenshot 2023-05-02 135046.png

 

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Community Alums
Not applicable

‎05-02-2023 04:27 AM

Hi @Siva Ganesh ,

 

By default, the Chrome Toolbar is disabled in the ServiceNow Customer Service Management (CSM) workspace for improved user experience. However, if you would like to enable it, follow these steps:

  1. Navigate to the CSM workspace in ServiceNow.
  2. Open the browser console by pressing F12 on your keyboard or by right-clicking anywhere on the page and selecting "Inspect".
  3. In the console, type the following code and press Enter:

 

javascript
localStorage.setItem('glide.ui.chrome.show', true); 

 
  1. Refresh the page, and you should now see the Chrome Toolbar at the top of the screen.

Please note that enabling the Chrome Toolbar in CSM workspace may cause some visual and functional inconsistencies, and it may not be fully supported by ServiceNow. Additionally, enabling it may affect the performance of the platform, so use this feature with caution.

 

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Siva Ganesh
Tera Contributor
In response to Community Alums

‎05-02-2023 04:35 AM

It is not working @Community Alums 

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Community Alums
Not applicable
In response to Siva Ganesh

‎05-02-2023 04:38 AM

Hi @Siva Ganesh ,

If the Chrome toolbar is not visible in the Customer Service Management (CSM) workspace in ServiceNow, you can try the following steps:

  1. Check if the Chrome toolbar is enabled in your browser. To do this, click on the three dots in the top right corner of your browser window, and check if "Bookmarks Toolbar" is enabled.

  2. If the Bookmarks Toolbar is enabled, but the Chrome toolbar is still not visible in the CSM workspace, try refreshing the page or clearing your browser cache and cookies.

  3. If the above steps do not work, check if the Chrome toolbar is enabled in ServiceNow. To do this, navigate to the CSM workspace and click on the gear icon in the top right corner. Then, select "Personalize" and make sure that "Chrome Toolbar" is enabled.

  4. If the Chrome toolbar is enabled in ServiceNow, but still not visible, try disabling any browser extensions or add-ons that may be interfering with the toolbar.

  5. If the above steps do not work, try accessing the CSM workspace from a different browser or device to see if the issue persists.

  6. If the issue still persists, contact your ServiceNow administrator or ServiceNow support for further assistance.

These steps should help you troubleshoot and resolve the issue with the Chrome toolbar not being visible in the CSM workspace in ServiceNow.

 
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