Comment restriction on case for a day

Prakash_S
Tera Contributor

Hi There,

 

I have a requirement to restrict case comment by consumer if they have already replied 5 times a day. I want only for consumer not for customers.

1 ACCEPTED SOLUTION

Runjay Patel
Giga Sage

Hi @Prakash_S ,

 

Yes you can restrict for consumer, you just need to update one property.

RunjayPatel_0-1730992172395.png

 

change from 10 to 5, it will work.

 

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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View solution in original post

2 REPLIES 2

Runjay Patel
Giga Sage

Hi @Prakash_S ,

 

Yes you can restrict for consumer, you just need to update one property.

RunjayPatel_0-1730992172395.png

 

change from 10 to 5, it will work.

 

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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Thanks Runjay ! Its worked.