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11-07-2024 06:25 AM
Hi There,
I have a requirement to restrict case comment by consumer if they have already replied 5 times a day. I want only for consumer not for customers.
Solved! Go to Solution.
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11-07-2024 07:09 AM
Hi @Prakash_S ,
Yes you can restrict for consumer, you just need to update one property.
change from 10 to 5, it will work.
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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.
Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay
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11-07-2024 07:09 AM
Hi @Prakash_S ,
Yes you can restrict for consumer, you just need to update one property.
change from 10 to 5, it will work.
-------------------------------------------------------------------------
If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.
Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay
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11-07-2024 07:39 AM
Thanks Runjay ! Its worked.