Comment restriction on case for a day

Prakash_S
Tera Contributor

Hi There,

 

I have a requirement to restrict case comment by consumer if they have already replied 5 times a day. I want only for consumer not for customers.

1 ACCEPTED SOLUTION

Runjay Patel
Giga Sage

Hi @Prakash_S ,

 

Yes you can restrict for consumer, you just need to update one property.

RunjayPatel_0-1730992172395.png

 

change from 10 to 5, it will work.

 

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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View solution in original post

Part 1. This video serves as the introductory episode of the ServiceNow Fundamental Course playlist. Here, I've outlined the course content that I'll be delving into throughout this series. For document please visit: https://servicenowwithrunjay.com/ Follow Facebook page for latest update on ...
2 REPLIES 2

Runjay Patel
Giga Sage

Hi @Prakash_S ,

 

Yes you can restrict for consumer, you just need to update one property.

RunjayPatel_0-1730992172395.png

 

change from 10 to 5, it will work.

 

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------

 

Part 1. This video serves as the introductory episode of the ServiceNow Fundamental Course playlist. Here, I've outlined the course content that I'll be delving into throughout this series. For document please visit: https://servicenowwithrunjay.com/ Follow Facebook page for latest update on ...

Thanks Runjay ! Its worked.