company and account fields on 'cmn_location'

[stefan28]

Hello everyone,

While working on an enhancement, I needed to populate the account and company fields, on the 'cmn_location' table, with different values (different account types from customer_account table). After finishing writing my scripts to update those 2 fields with the desired values, and after doing some tests, I see that we got 2 business rules that keep 'company' and 'account' values in sync. the business rules are: "Sync account to company" and "Sync company to account".

These 2 rules, are read only, and I would like to deactivate them. My questions are: 
1. Why would serviceNow choose to make these 2 business rules read only? Is it that imperative that we have those 2 values in sync?
2. Has anyone else encountered this issue? If so, how did you solve it? I am thinking of opening a hi ticket, but I wanted to ask here first

Thank you all!

[Anil Lande]

Hi,

I guess it is as per industry standers. Company and account must be in sync..

There is logic to create Company when you create record in customer account table. We have observed the data is being maintained based on this relationship only. Also it would be used when you have domain separated instance to segregate users based on company.

If you need to modify this behavior or want to learn more about functionality then you can raise a case with ServiceNow of support portal and get clarification. 

Thanks,
Anil Lande