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‎07-29-2021 12:58 PM
Hi all,
I need to know how to modify the list layout displayed in CSM Configurable Workspace (no Agent Workspace) when user drill-down in one of the reports shown in landing page:
This layout does not match with layout configured in any of the views in backend (not even CSM Workspace view):
Thanks and Regards.
Solved! Go to Solution.
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‎08-12-2021 01:35 AM
Hello All,
I have received the solution from Hi Support.
To modify the list layout displayed from drill-down report, you need to configure the list of "default view" for the sn_customerservice_case table.
1 - Go to "List" table and search for table=sn_customerservice_case AND view=Default view.
2 - Open record and configure the fields you want to display in "List Elements" related list.
Regards.
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‎07-30-2021 05:18 AM
agreed. You can select the table, so not just task in the config. I would still probably add a condition to the page variant. I would think there is an easier way. Still looking what drives the defaults. The default view for csm config workspace is "workspace", but at the moment that doesn't help.
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‎08-12-2021 01:37 AM
Hello Carol,
Thank you very much for your help. Finally I get the solution of the issue from Hi Support. I've posted the solution in this thread in case it helps other people.
Thanks and Regards.
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‎07-30-2021 04:56 AM
You also may be able to drag the simple list component from the left hand panel on to your new page, there you can select the table and columns. I'm not sure if one vs. the other is better or easier.
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‎08-02-2021 12:31 AM
Hi,
steps:-
1. application navigate search 'all workspace'
2.click on ' all workspace', it will open list of workspace
3. open the workspace that you want to configure the list .
4.go to related list and configure workspace list.
or:-
another way is :-
navigator go to sys_ux_list_menu_config.list
please mark as correct/helpful
Thank You
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‎08-02-2021 02:41 AM
Hi Priyanka,
Thank you for your response, but that is not the issue reported. I don't need to configure the lists shown in the workspace, but I need to be able to modify the layout (columns displayed) of the list that is shown when you click on any of the reports on the homepage of the workspace:
Thanks and Regards