Configure list layout in CSM Configurable Workspace

martaparrillamo
Tera Expert

Hi all,

I need to know how to modify the list layout displayed in CSM Configurable Workspace (no Agent Workspace) when user drill-down in one of the reports shown in landing page:

find_real_file.png

find_real_file.png

This layout does not match with layout configured in any of the views in backend (not even CSM Workspace view):

find_real_file.png

Thanks and Regards.

1 ACCEPTED SOLUTION

martaparrillamo
Tera Expert

Hello All,

 

I have received the solution from Hi Support.

To modify the list layout displayed from drill-down report, you need to configure the list of "default view" for the sn_customerservice_case table.

1 - Go to "List" table and search for table=sn_customerservice_case AND view=Default view.

2 - Open record and configure the fields you want to display in "List Elements" related list.

 

Regards.

View solution in original post

10 REPLIES 10

agreed.  You can select the table, so not just task in the config.  I would still probably add a condition to the page variant.  I would think there is an easier way.  Still looking what drives the defaults.  The default view for csm config workspace is "workspace", but at the moment that doesn't help.

Hello Carol,

 

Thank you very much for your help. Finally I get the solution of the issue from Hi Support. I've posted the solution in this thread in case it helps other people.

 

Thanks and Regards.

Carol Rintamaa
ServiceNow Employee
ServiceNow Employee

You also may be able to drag the simple list component from the left hand panel on to your new page, there you can select the table and columns.  I'm not sure if one vs. the other is better or easier. 

priyanka garad
Giga Expert

Hi,

steps:-

1. application navigate search 'all workspace'

2.click on ' all workspace', it will open list of workspace

3. open  the workspace that you want to configure the list .

4.go to related list and configure workspace list.

or:-

another way is :-

 navigator go to sys_ux_list_menu_config.list

 

please mark as correct/helpful

Thank You

 

 

 

Hi Priyanka, 

 

Thank you for your response, but that is not the issue reported. I don't need to configure the lists shown in the workspace, but I need to be able to modify the layout (columns displayed) of the list that is shown when you click on any of the reports on the homepage of the workspace:

find_real_file.png

Thanks and Regards