Contract expiration notifications - adding additional conditions

[Lee Coogan]

Hi all

I have been looking into adding more contract expiration conditions to our OTB New York instance. I am by now means a developer so basic terminology would be greatly appreciated. 

Following these guidelines;

'When the contract.expiration event runs on the Contract [ast.contract] table each night, an email message is sent to the person identified as the contract administrator. This email is sent at the following times.

• 90 days ahead of the contract expiration date
• 60 days ahead of the contract expiration date
• 30 days ahead of the contract expiration date
• On the contract expiration date'

How would I go about adding a notifications for 120 and 150 days for all contracts and implement this?

thanks

Lee

[Elijah Aromola · Accepted solution]

You need to create a "Contract condition check" that will check for this criteria and fire off an event which will send your 120 and 150 day notifications. Take a look at this documentation:

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/contract-management/ta...

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