@Ankur Bawiskar
I debugged the issue by first checking the browser console, where I found syntax errors and a $sp is not defined error. That helped me confirm the code was running outside the proper Service Portal context. I then compared the working Platform UI Action with the Portal script and isolated the issue to the client controller logic. To validate, I added gs.info and console.log statements to confirm the server was returning data correctly and the problem was only on the client side. Based on this, I rewrote the code to remove invalid $sp usage and ensure the values are passed through the widget properly.
