Create a case by using Inbound email action
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02-03-2025 06:38 AM
1) I want to a ABC case to be created from emails received on sss@gamil.com
2) I want this ABC case to be assigned to the ABC Internal group.
3) The Short Description of the ABC case should be mapped from the Subject of the sss@gamil.com email.
iv) The Description of the ABC case should be mapped from the body of the sss@gamil.com email.
v) The consumer name for the ABC case form, should be mapped from the sender of the sss@gamil.com email.
How can i do this by inbound email actions?
How can i do this by inbound email actions?
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