Resolved! Action Status field on Case form in csm.
What is the case action status means. What are those blue and red indicators indicate in the Action Status field on the form? Is it useful?
Forum Posts
How to reduce the closed abandoned interaction's in chat conversations ? Also please advise the process on how can we find which agent is going to pick for the current chat activity
How to reduce the closed abandoned interaction's in chat conversations ? Also please advise the process on how can we find which agent is going to pick for the current chat activity.
how to change the position of the add attachment button for each item
Hi There is an add attachment button on the portal catalog item.I want to change the position of the add attachment button for each item. It's currently at the bottom of the screen, but for some catalog items I'd like to place it at the top. Please t...
Resolved! How do you add an attachment in the Additional comments field? Is this an option? What other ways can you reply with an attachment besides using the email response option?
We want to send attachments using the Additional Comments field
I want to set a field by applying a Template, but not overwrite any existing data in the field. Is there a way to do this?
Is there a way to set a field by applying a Template and not overwrite anything that might be in the field already?
Resolved! Difference between Account and Consumer in Customer Service Management
What is the exact difference between Account and Consumer wrt to Case.
Resolved! Active SLA Ribbon
Hi everyone, Does anyone know if 'Active SLA' ribbon show in CSM Workspace can be modified? I cannot find where do that. Thanks in advance. Dennis.
Mapping Record Producer Variable to Field With UI Policy
I am trying to map a variable from a record producer to a field on our table. The field on the created record's form is initially hidden by a UI policy (dependent on another field's dropdown option). The field is getting mapped over to the created re...
How can I change the tour button text color
We want to change the text of the tour button to default to the intro "begin tour", and completion "complete". When creating the tour steps, the default NEXT button is white. The default start and end buttons are blue. How can I change the color of t...
Resolved! How to remove characters from a string
Hi Team, I have a string 2022-03-22 06:03:51 PDT I need to get the output as 2022-03-22 06:03 PDT Please let me know how to achieve this?
How to fetch time just time with timezone from sys_updated_on
Hi Team, I need to fetch time and date with timezone from "sys_updated_on" field Suppose 'sys_updated_on' has a value "2022-03-21 10:30:16 PDT". We require output as 2022-03-21 10:30 PDT.
Resolved! ServiceNow Knowledge base with external content
Hi, in CSM exertations I have often found this question, what are the most correct answers? Which of the following are true regarding integrating a ServiceNow Knowledge base with external content? (Choose two.) A. Imported external art...
Resolved! Primary color - Branding Editor
I’m a complete novice when it comes to Service Portal design and looking for guidance from the Community. We have a requirement to change the colours of our Service Portal to better match the corporate colors of the organization. I’m using the Brandi...
get current login user role in client script
how get user role in client script, thanks
Resolved! Community Forums Add Breadcrumbs and back button
User Friendliness: Forums, topics should be user friendly, easy to access once other forums are removed.Add breadcrumbs so that user can jump into any topic smoothly from current content/topic/blog.Add back button so that user can navigate back to p...
