Resolved! How to edit related list records in agent workspace
How to enable editing on related list records
Forum Posts
Mobile Agent licence type
HI, We have a doubt with the type of license used for Mobile Agent, according to what we have read this APP uses FCM type licenses, but the role that users must have is wm_dispatcher, which has inheritance from role sn_customerservice which is a CSM ...
Resolved! In List View, how can a user be able to close/cancel multiple case records at once.
We have a requirement that in list view, user should be able to change status of bulk cases to Closed/Cancelled. I am getting Security Constraints error when I try to edit status field from list view even as admin. So is it possible to close/cancel c...
Resolved! When problem is updated. get short description of the incident whose description is same as of this short description we have to set it in problem statement field
this short description we have to set it in problem statement field.
Resolved! What is the default configuration to close cases automatically
In how many days resolved cases close automatically by default?
how to create a text box on click of a button in service portal?
Hi guys!! I need to create a custom widget which is a button on csm portal. On click of a button , a text box should appear and it should contain an 'Ok' button at the end. On the click of 'Ok' button the text box should close and show an info messag...
Resolved! How to create Problem Task automatically when problem record is moved to Root cause analysis state using flow designer ?
How to create a Problem Task and populate description of problem automatically when problem record is moved to Root cause analysis state using flow designer ?
How to set auto redirect external customers CSM Portal
Hi Team, I have created CSM users and added users to sn_customerservice,customer Role. I need to redirect customer to directly CSM portal whenever login . Could you please provide me the solution for this .is there any oob script availableor do we ne...
Need to add delay for Business rule in scoped application
Hi experts, Need to add delay to the business rule in scoped application. using the business rule I am creating the records before creating the records it should wait for some time. for that wait I used the below scripts. script1: var when = new Gli...
Resolved! CSM exam preparation
Dear experts, I would like to have your opinion here, kindly suggest the keywords which I should try and understand or focus more on CSM to get through the CIS exam. I have been struggling on this for a long time, hope to find some real inputs to cra...
When major incident state is rejected I can see still priority is p1, How to make it default value ?
When major incident state is first proposed and then rejected I can see still priority is p1 (no change) , How to set it to default value ?
Get Time part from a Date/Time Field
Hi, Is there a way to get the time part of a Date/Time field and store it on another Time field. Regards, In this example extract the time from Scheduled Start and store it into Expected start hour.
Resolved! How can agent record his time worked on the case.
We want agents to record worked time against their name on a particular case. How to achieve that?
Resolved! Why we have two portals in CSM?
What is the difference between customer portal and customer service portal in CSM?
Scripted REST API Error response detail
Hi, Can anyone provide all the error response codes for rest api ? Do we have any service now document or url for this?
