Hi, I need to enable the use of template in Agent Workspace but the icon on the right is not shown (under the attachment icon). Do you have any idea of what I should do? Many thanks Paolo
When we are creating a new Account in CSM, we can assign the field Parent Account, to build the hierarchy in CSM. However, there is also another field "parent", which is inherited from "core_company", which remains empty in this case. The customer is...
Hi Team, i am trying to hide/show choice values of status filed(state) based on status field only. but i am getting onChange script error: RangeError: Maximum call stack size exceeded function () { [native code] } this error. Please let me know how t...
We have a requirement to allow customers to add multiple items to one request, aka a shopping cart.For some reason, this is not supported in the CSM portal, as mentioned here in the doco:https://docs.servicenow.com/bundle/orlando-customer-service-man...
is there a way of accessing SharePoint when trying to attach a file in ServiceNow? the workaround we have at the moment is saving the SharePoint document library as a shorcut on the desktop and then navigating to SharePoint that way but wondering if ...
I am looking at possible ways user presence can be "Away". If Servicenow automatically change user presence state to "Away", after how much time of inactivity state will be changed?
Hi All, Good Day! I was looking for a solution in ServiceNow where I have to route cases/incidents to an assignment group and whoever is an available agent from Group then assigns cases to that agent's. I have read ServiceNow documents and communiti...
Hi All, We have a default system generated email to be sent to the customer as soon as a ticket is created. Now if we look at First Response Time metrics , for all tickets it shows met as the system generated email is being considered as first respon...
Difference between customer and partner account with a best example
Hi all,I need to know how to modify the list layout displayed in CSM Configurable Workspace (no Agent Workspace) when user drill-down in one of the reports shown in landing page: This layout does not match with layout configured in any of the views...
Hello, I'm currently working on an email domain migration project and I'm looking into how I can change all the users on ServiceNow in bulk. I have searched around for a way to bulk update users but I cannot find anything. Before I go ahead and chang...
We have about a number of duplicate CIs which we set on "Archived" status to know that they are duplicate and we want to delete them. Using a background script I want to delete these duplicate CIs meeting the following conditions:1. Status is Archive...
Requirement: I've to query a table in SNOW, where multiple records records are available with same name(case sensitive). How can I query specific record using glide record query.
Hi All, I am looking for the "Assignee to Me" UI Action in the Request form in Agent Workspace. I see this UI action is available for Incident/Change and Problem OOTB for the agent workspace. However, its missing for the request form so that I could...
Hi, We are using confirm box on one of our UI Action and portal widget, now we are looking if we have any way to update the OK and CANCEL buttons to YES and NO. Regards, Prudhvi
