Create Case UI action is not working in CSM/FSM Configurable workspace

[Siva Ganesh]

Hi,
I have created two new case types and also created service definitions as well. But when I try to create a case from Interaction form on the CSM/FSM Configurable workspace, I'm not getting any popup window to select the case type to create a case.
I have tested the same in my PDI it worked correctly. But when I try to do the same in the development instance it is not working. 
I have compared all the configurations in PDI and DEV everything is same.

Anyone kindly help me with this.


Thanks in advance.  

[Ankur Bawiskar]

@Siva Ganesh 

Did you check the workspace client script for that UI action is configured correctly?

[Antoni Zahariev]

Have you changed any properties for the pop-up windows?

Also, have you configured a Service Definition?

[parag-mone]

Hello Siva,

Please take a look at the following information /steps - 

• Enable the Create Case UI action for case type selection
• Configure Service Definitions for your case type

[Siva Ganesh]

Thank you everyone for the help.
The problem was resolved. It worked properly after clearing the cache.