Some user are getting "You do not have sufficient privileges to access this knowledge item" error

[Rohith11]

Hi,

some users are encountering the error message: "You do not have sufficient privileges to access this knowledge item" when attempting to open a knowledge article that is set to be accessible to all users.

Troubleshooting Steps Taken:

1.  Verified that the articles knowledge base is correctly assigned under the portal related knowledge base list.
2.  Confirmed that the knowledge base is accessible to all users.

Note: While reviewing, I noticed that some backlinks within the article are restricted to specific users. Could this restriction affect the main article's accessibility for certain users?

I would like to understand the root cause of this issue, especially since it impacts only some users while not others, even when those users have same roles.

[Runjay Patel]

Hi @Rohith11 ,

Specified error come if user does not have permission to view the article. check user criteria properly .

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Runjay Patel - ServiceNow Solution Architect
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