Some user are getting "You do not have sufficient privileges to access this knowledge item" error

Rohith11
Tera Contributor

‎11-14-2024 06:39 AM

Hi,

 

some users are encountering the error message: "You do not have sufficient privileges to access this knowledge item" when attempting to open a knowledge article that is set to be accessible to all users.

 

Troubleshooting Steps Taken:

  1.  Verified that the articles knowledge base is correctly assigned under the portal related knowledge base list.
  2.  Confirmed that the knowledge base is accessible to all users.

 

Note: While reviewing, I noticed that some backlinks within the article are restricted to specific users. Could this restriction affect the main article's accessibility for certain users?


I would like to understand the root cause of this issue, especially since it impacts only some users while not others, even when those users have same roles.

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Runjay Patel
Giga Sage

‎11-14-2024 06:57 AM

Hi @Rohith11 ,

 

Specified error come if user does not have permission to view the article. check user criteria properly .

RunjayPatel_0-1731596228562.png

 

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