Some user are getting "You do not have sufficient privileges to access this knowledge item" error
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11-14-2024 06:39 AM
Hi,
some users are encountering the error message: "You do not have sufficient privileges to access this knowledge item" when attempting to open a knowledge article that is set to be accessible to all users.
Troubleshooting Steps Taken:
- Verified that the articles knowledge base is correctly assigned under the portal related knowledge base list.
- Confirmed that the knowledge base is accessible to all users.
Note: While reviewing, I noticed that some backlinks within the article are restricted to specific users. Could this restriction affect the main article's accessibility for certain users?
I would like to understand the root cause of this issue, especially since it impacts only some users while not others, even when those users have same roles.
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11-14-2024 06:57 AM
Hi @Rohith11 ,
Specified error come if user does not have permission to view the article. check user criteria properly .
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