Create "Contacts" automatically

[RSanders]

We recently upgraded to Londonand then migrated to CSM.  CSM users "contacts"  where as  ITSM has "users".  The problem I have is that user accounts are automatically created based on inbound email and users is added as a requestor.. Contacts are not created automatically and therefore not added to account.  How can I get inbound emals to create contacts?   Can CSM user requested for instead of contacts? 

[Albert Chan]

How are you determining that a user is related to a specific account? Are you assuming any email coming in for a specific case is going to be from a contact of the account?

[RSanders]

Hi Albert,

  The assumption is that any inbound user email will be associated with an account that is labeled "customer" . Our internal users are not labeled "customers. What I'm looking to do is have any inbound email associated with a account based on email domain (@customer.com). We had functionality for incidents where the user would be created and associated with a company. Now that we've moved to "cases" that doesn't work.   the inbound email action still creates users and does not move them to contacts nor add them to an account

[Tanishka Arora]

Were you able to resolve this?

[AdamBrushett]

Hi,

Also interested to know if you found a good solution to this, currently I have a report that gets checked daily by the Customer Support team who then change them to contacts, assign the correct company and udpate their title etc. based on their email signature.