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Resolved! Attachment link/URL in worknotes .

Hi Team, How can i achieve the below requirement. When the agent attaches the attachment to ServiceNow, a link to the attachment should get added to work notes.  Any help would be highly appreciated .   Thanks in Advance. Regards Deepak Bisht

Deepak92 by Tera Contributor
  • 2328 Views
  • 10 replies
  • 5 helpfuls

Resolved! Add custom case type in CSM

The client has a need to add Quality as a case type or any other in CSM besides Order and Product. I did not find any documentation or any similar implementation in ServiceNow

avisingh by Giga Contributor
  • 2986 Views
  • 4 replies
  • 4 helpfuls

Setting Up Agent Workspace Inbox

Hi Community, in my dev instance I'm not able to show to the agent case boxes inside the inbox What I expect to see What I really see I've assigned awa_agent role to the user, but cases continue to do not appear. Can you help me? Thanks,Piero.

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Resolved! How to use Assignment workbench in Agent Workspace?

Hi everybody, In case form we have this UI Macro next to the Assigned To field : But in the agent workspace, I don't have it. So how to use Assignment workbench in Agent Workspace?   Thanks! Sandra

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Sandra P_ by Giga Contributor
  • 1484 Views
  • 4 replies
  • 1 helpfuls

Resolved! View and Create Reports in Agent Workspace

Hii All. I'm new to ServiceNow and currently working on configuring Agent Workspace.  Is there a way through which I can create or view reports in the Agent Workspace? Currently when I try to click on any of the report it shows the below message. Pl...

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Resolved! Filter reference field based on another reference field in catalog item

Hi, I am modifying existing catalog item "Create item" to include some of the custom fields we added in Case. I have 2 custom fields Case Category and Case Subcategory as below in the variables.   Category is filtered down based on the javascript bel...

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Community Alums by Community Alums  
  • 2589 Views
  • 3 replies
  • 0 helpfuls

Resolved! Agent Workspace, Compose section

I am currently setting up Agent Workspace.  We have some custom tables that i would like to be able to use and view in the Agent workspace.  I have set them up, so that the form is visable and works great in the left column, but i cant duplicate the ...

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Gerard9 by Giga Contributor
  • 2850 Views
  • 2 replies
  • 2 helpfuls

Resolved! Account Hierarchy

Hello Community!I would like to get some more information / insight about the Account Hierarchy in CSM.  Example scenario:Account A has 2 children accounts; Account B and Account C. Contacts in Account B and Account C can only view their respective c...

Max Hanssen1 by Giga Contributor
  • 2159 Views
  • 3 replies
  • 0 helpfuls