CSM portal search giving 404 error

[Sam198]

Hi all,

For some reason, external customer when hit search on the search bar on front page they receive below 404 error:

They are able to logon fine to the portal, but only when they hit search on the front page,

- Checked knowledge base > (custom knowledge base) > has all customer contacts in the can read tab:

Any suggestions?

[Pratiksha Kalam]

Hello,

Have look on this ,

https://community.servicenow.com/community?id=community_question&sys_id=aafb7154db1f2780d6a102d5ca96...

If answer is helpful please mark correct!

Thanks,

Pratiksha

[Christian_ · Accepted solution]

Hello, 

Have you verified that there are no roles that prevent the user from seeing the page?

Application navigator - Service Portal - Pages, locate the page the user is redirected to and verify that the user have the roles defined for the page.

[Sam198]

Hi Christian,

Thanks for pointing this out, the sp_search page did not had snc_external role, i have added that and confirmed no error.

Thanks.