How can I find a persons group assignment?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎07-15-2020 08:49 AM
Needed to reassign a INC to someone I do not know, to do so I need the group they are part of to find them.
- Labels:
-
Customer Service Management
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎07-16-2020 12:30 PM
If you know someone on that team you can type their name in the Assigned to box. Then click on the magnifying glass next to the assignment group. This will show you all of the groups that the user is a part of. You can do this vice versa by choosing the assignment group to see the people under that team.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎07-16-2020 12:44 PM
Hello,
Youre able to se a Users groups on the User records related list. (Application navigator, User Administration - Users).
You could also check membership directly in the Group Members table. Type : sys_user_grmember.list , in the filter navigator and then search for the user/group in the list.