Customer Contacts are Also sys_users

[georgiswanepoel]

I see that the Customer Contacts that are created in CSM are also available in the User Table and can be selected as a Caller in an Incident etc. Has anyone had a business issue where the business wants their internal user lists limited to Company users only and therefore had to add reference qualifiers to internal services such as HR or Incidents? Are there any other options to restrict user lists?

[Fabian Kunzke · Accepted solution]

Hello,

So far i have only encountered requirements which were solved through the reference qualifiers. Since you can check the company assigned to a user, it is fearly simple to differenciate between users from your company/interns and those who are not. Further more depending on the company type (Vendor, Customer etc.) it is possible to allow Vendors to have tickets assigned, where as a customer cannot be selected to be assinged.

From my expirience, the sys_user table is "just" the table where users are stored, no matter what companycontext they are related to. The differenciation of user types is usually done with the data related to the user, such as their company, roles, groups, location, organisation unit and more.

Hope this helps. Greetings

Fabian

[georgiswanepoel]

Thanks Fabian

That does indeed answer my question 🙂