Different record views in Configurable Workspace while opening records

[Rachit Singh2]

Hi Team,

I have a CSM Configurable Workspace used to view the cases in which we have Asset records as a reference field. While we open the Asset from the list it opens in a different view but while we access the same asset from the case by clicking "Open Record" "i" icon it gives us a different view. How is it possible and how can we make both the views of the record same while opening from the list or through the case.

Please let me know the configuration to be edited, I am attaching the screenshot for the same.

Thanks

Rachit

[Rachit Singh2]

This is below 2 files and views how it is opening.

[KhasimKhanP]

Hi @Rachit Singh2 ,

Kindly provide view names for asset field (unable to check attachments), and also do you've any view rules for alm_asset table? Please check user preference for "alm_asset.view " and "alm_asset_list.view"

[Rachit Singh2]

Hey @KhasimKhanP y,

Thank you for your suggestion, I will definitely try to work this approach, as you are not able to see the attachments, I will name the views as "Workspace" while opening from Asset list & "Installbase" while opening Asset from Case. I am also uploading the attachments for your reference.

Thanks

Rachit

[Rachit Singh2]

Hi @KhasimKhanP ,

I have also checked for the User Preferences however there is none related to the user complaining or even to any roles or groups as everyone is having that issue.

Thanks

Rachit