Disable the customer satisfaction surveys

[Aman Sahu]

How can we disable the customer satisfaction surveys sent out for the reopen tickets?

[Musab Rasheed · Accepted solution]

Hi Aman,

Check the trigger condition of survey and just remove the condition for sending survey for reopen tickets.

https://yourinstance/asmt_condition_list.do?sysparm_query=assessment.evaluation_method%3Dsurvey%5EtableSTARTSWITHincident&sysparm_first_row=1&sysparm_view=&sysparm_choice_query_raw=&sysparm_list_header_search=true

If you want to disable whole survey go to below link and disable it.

https://yourinstance/asmt_metric_type_list.do

Mark my answer as correct if that helps.

Regards

[Musab Rasheed]

Hi @Aman Sahu ,

Did you get chance to check my last update, if Query is addressed can you mark my answer as correct and close the thread.

Regards