Dot walking is not working in business rules

[lucky6]

HI Everyone,

I am trying to do dot walking on task table , so there i want to get case related fields in business rule but i am unable to get in business rule , same i used in reports there it is working . Can anyone help me on this.

[Pranav Bhagat]

Can you share a screenshot

[Indrajit]

hey lucky,

what field you want to dot walk in business rule can you elaborate or share screenshot.

Kindly mark Correct and Helpful if applicable.

Reagrds,

Indrajit.

[Brad Bowman]

The table named sn_customerservice_case extends the table named task, but there's not a reference field on the task table that will get you the customerservice fields.  To get case related fields on a business rule the rule would have to run on the sn_customerservice_case table.  What table is the report running on where this is working?

[DirkRedeker]

Hi

WHen you access a "base" table like "Task" [task], you cannot dot-walk to field, that are on child-tables.

If you want to do that in scripts, you need to open the child table record, which have the same sys_id like the base table record to get to those fields.

Let me know if that answers your question and mark my answer as correct and helpful.

BR

Dirk