Clone Report Widget Issue
I cloned the report widget, and tried to use it in my application. However, it displays an error. Does anyone know how to solve it?Error message:The widget shows this:
Forum Posts
Special Handling Notes
Hi Team,I'm actually facing an issue with Special handling note.The "short description" or the heading of the special handling note is not getting displayed in a single Line format in the popup window, rather than that, it is getting displayed as wor...
Resolved! CSM FSM
Where do I study CSM FSM , theory and implementation also ?
Client Script not showing variable message on new line
In a client script, I’m trying to display a message on a variable field with line breaks (using <br> or \n). But the message appears in a single line. Is there a ServiceNow-supported way to render messages with new lines or styled HTML in catalog ite...
How NOC engineer (having custom role: noc_engineer) having On-Call schedule read only access?
Hi, Our NOC engineers are having itil, sn_customerservice_agent & rota_manager etc roles. With rota_manager role they can able to edit the all On-Call schedule groups. Here our requirement is NOC engineer should have only read only access. For that ...
Resolved! CIS CSM
Playbooks for CSM provide step-by-step guidance for resolving specific types of customer service cases. What are the three out-of-the-box playbooks for CSM? (Choose three.)Case playbook for OnboardingCase playbook for ServicesCase playbook for Produc...
Resolved! Help me with the steps to solve below requirements, it is urgency project.
ServiceNow CSM Portal Access & RegistrationThe self-registration feature enables new customer contacts to submit registration requests through the customer portal.A customer contact can submit a registration request using a valid registration code.Th...
csm
Using service bridge, I have established connection between provider and consumer instance, now after creating order from provider instance i want the capabilities where the consumer should also be able to see those order consumer instance. The capab...
ServiceNow CSM Portal Access & Registration
ServiceNow CSM Portal Access & RegistrationThe self-registration feature enables new customer contacts to submit registration requests through the customer portal.A customer contact can submit a registration request using a valid registration code.Th...
Resolved! which playbook will run if condition is same in servicenow ?
In CSM there are two play books with same trigger conditions.which one will run ?
under rated features
What do you think are the must under-rated or under utilized features of CSM? Which ones do you find yourself wishing you had implemented earlier?
Resolved! Please demonstrate the kb generation skill use in csm fsm workSPACE
I have install the Now Assist for Customer Service Management (CSM).But i am not able to see where kb generation willl help agent to wokr ,
Resolved! state filed changed from closed to new but it is in grey colour?
When im trying to change state filed from closed to new but it is in grey colour? could you please help me out? The file is attached below
Case Task based on Case Type
Hi, I have create the Service Definition for a new case type as well as for Case task type. I have also related two Service Definition. The Service Definition is also related to Managed Case type record. But some I am unable to figure how to link pre...
Reminder notification based on sla timing
Hi , I have created 7WD sla on custom task table and I want to send reminder notification when sla has 3 days left . I have created event and notification on approval table using schedule job i tried but it's not working. could you please help me wi...