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How to configure the Inactivity notification for problem record

How to configure the Inactivity notification for problem recordI have created Inactivity eventand Notification on problem under who will receive - Assignment group of problem is working expectedI also want to send the same notification to the associa...

Research by Tera Guru
  • 776 Views
  • 5 replies
  • 0 helpfuls

Communities Schedule Post Not Working

Hello,We have run into an issue where our Schedule Publish function is not working for Communities Posts, and every article on the Topic only relates to Article Publish. That wouldn't be the same job? Would anyone be able to point me in the direction...

JackD by Tera Contributor
  • 280 Views
  • 2 replies
  • 0 helpfuls

REST - POST method help

Dear All, I am trying create a POST method so that in click of UI action , All the required details should be sent to 3rd party  Payload : {"client_reference": "123","account_id": "","additional_info": "","fault_description": "","serial_number": "123...

How to disable pop up for email

HiHow to disable incident popup when state is onhold and on hold reason is awaiting caller comments is madatory this is fine along with comments email is also populating I want to hide emailwhen state is in progress its fine:when state is on hold - r...

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Research by Tera Guru
  • 409 Views
  • 2 replies
  • 0 helpfuls

How to add watchlist to Standard Ticket Configuration

Hi everyone,  I try to add watchlist in our Standard Ticket Configuration, so a requester can add someone to the watchlist. I got this message:Error MessageThe following fields 'Watch list' are not allowed in info region If that doesn´t work, how I c...

B-Bob by Tera Contributor
  • 855 Views
  • 4 replies
  • 1 helpfuls