I want to remove unwanted topics from the virtual agent's topics in the csm portal.I set the script to return false in the topic condition, but it does not hide it.I have changed the permissions to “public” and deleted topic「Business support hours」, ...
I cloned the report widget, and tried to use it in my application. However, it displays an error. Does anyone know how to solve it?Error message:The widget shows this:
Hi Team,I'm actually facing an issue with Special handling note.The "short description" or the heading of the special handling note is not getting displayed in a single Line format in the popup window, rather than that, it is getting displayed as wor...
Where do I study CSM FSM , theory and implementation also ?
In a client script, I’m trying to display a message on a variable field with line breaks (using <br> or \n). But the message appears in a single line. Is there a ServiceNow-supported way to render messages with new lines or styled HTML in catalog ite...
Hi, Our NOC engineers are having itil, sn_customerservice_agent & rota_manager etc roles. With rota_manager role they can able to edit the all On-Call schedule groups. Here our requirement is NOC engineer should have only read only access. For that ...
Playbooks for CSM provide step-by-step guidance for resolving specific types of customer service cases. What are the three out-of-the-box playbooks for CSM? (Choose three.)Case playbook for OnboardingCase playbook for ServicesCase playbook for Produc...
ServiceNow CSM Portal Access & RegistrationThe self-registration feature enables new customer contacts to submit registration requests through the customer portal.A customer contact can submit a registration request using a valid registration code.Th...
Using service bridge, I have established connection between provider and consumer instance, now after creating order from provider instance i want the capabilities where the consumer should also be able to see those order consumer instance. The capab...
ServiceNow CSM Portal Access & RegistrationThe self-registration feature enables new customer contacts to submit registration requests through the customer portal.A customer contact can submit a registration request using a valid registration code.Th...
In CSM there are two play books with same trigger conditions.which one will run ?
What do you think are the must under-rated or under utilized features of CSM? Which ones do you find yourself wishing you had implemented earlier?
I have install the Now Assist for Customer Service Management (CSM).But i am not able to see where kb generation willl help agent to wokr ,
When im trying to change state filed from closed to new but it is in grey colour? could you please help me out? The file is attached below
Hi, I have create the Service Definition for a new case type as well as for Case task type. I have also related two Service Definition. The Service Definition is also related to Managed Case type record. But some I am unable to figure how to link pre...