e-mail script to use Parm 2 in cc - Need some help

Karthick PS · ‎01-21-2022

I am using the below e-mail script to use the Parm 2 values in "CC" for e-mail notification.

email.addAddress("cc",event.parm2);

But, its not sending to "CC" in the e-mail.. Please help..

Ankur Bawiskar · ‎01-21-2022

Hi,

did you try sending the 3rd parameter as well i.e. display name?

If event.parm2 is sys_id of user then query it and include display name

if that is email then query user table with email and include display name

var gr = new GlideRecord("sys_user");
gr.addQuery("sys_id", event.parm2);
gr.query();
if (gr.next()) {
	email.addAddress("cc", gr.getValue("email"), gr.getValue('name'));
}

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Karthick PS · ‎01-21-2022

I wrote your query in the e-mail script and tried..

but..no

its still sending all the names in "TO"

no copied in CC.

Ankur Bawiskar · ‎01-23-2022

Hi,

can you share complete screenshots etc of notification, email script etc

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Karthick PS · ‎01-24-2022

Hey. You are correct.

Sorry. It works now. Thanks