Email client - UI actions which populate the "to" field

[sdhar]

Is it possible to make two different UI actions which put different values in the TO field on the Case email client?

I know that there is one email client template per table, but I have attempted to work around this by creating a UI action which sets a field and then opens the email client, where the template is reading that field. However I'm having trouble combining the server-side code with client side and then opening the email client on top of that.

Thanks for your help.

[SanjivMeher · Accepted solution]

Use the solution provided in below thread

https://community.servicenow.com/community?id=community_question&sys_id=660e6edadb7f1b04fece0b55ca96...

[sachin_namjoshi]

While not as flexible as a notification, you can hard code an email via script that can be called by a UI action. Below is an example:

var emailNotification = new GlideRecord('sys_email');

emailNotification.type = 'send-ready';

emailNotification.subject = 'Email subject';

emailNotification.body = 'Email body';

emailNotification.recipients = email-adress1 + ',' + email-address2;

emailNotification.insert();

Regards,

Sachin