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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured USEM - Release Highlights and Upgrade Information

  IMPORTANT: For Unified Security Exposure Management (USEM) Migration Guidance refer to Essential Information: VR to USEM Upgrade Guidance   ServiceNow Unified Security Exposure Management (USEM) is the next evolution of Vulnerability Response.   ...

  • Article
  • Unified Security Exposure Management
  • USEM
  • VR
  • Vulnerability Response

Featured Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

Welcome to the Platform Analytics experience upgrade guide. This article consolidates known migration issues, workarounds, and practical solutions to help customers successfully transition to Platform Analytics experience. The guide is organized into...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Ai Search Restrictions

We are seeing that the search results in the genius results are not always accurate, especially when it comes to our HR information. That certainly could be a result of knowledge article issues. A question has been raised as to whether we can exclude...

  • Question

Mapping Services that Don't Focus on Incidents and/or Have and Associated CI?

I'm trying to develop a service model for IT services. The model for incident resolution is well defined. However, I'm unsure how to justify mapping services that are less focused on direct interaction with the end user and more on serving the busine...

  • Question

CSDM in Action: Business Service Impact Mapping

Understanding the ripple effect of an infrastructure failure is critical in modern IT operations. With ServiceNow’s Common Service Data Model (CSDM), we can connect the dots — from a failing CI to the business service that feels the impact.  Use Case...

  • Question

CSDM Modelling - Kick off

Hey Folks,  Seeing our current situation in business - I have decided to start with identifying the business capabilities of the business applications. Once these are finalised (of course on going) and in systems, our next move is Discovery and Servi...

  • Question

What is the value of defining "platform host" Business Applications

Hello Everyone, can anyone please help me see the value of defining the "platform host" type of Business Apps? My understanding is that for EA/design, the "platform app" level is most critical since those are the ones used for TCO/Rationalization/Cap...

  • Question

How to prepare for ITOM Developer Interviews

I Started my Journey to become as a ITOM Developer and I would like to know the stages of preparation and best practises for interviews. Your experience and inputs will help me to go in the right way.   Regards....Pavan

  • Question

Client script realtime Scenarios

 Hello Everyone,I am looking to switch my current domain to ServiceNow. Could anyone please share some real-time client script scenarios so that I can practice and validate my knowledge?

  • Question

Close Case UI Action - Admin is Assigned to user

Hi there, I have a question that there is a UI Action in case record which is usually not visible to the Assigned to users. But I have a doubt if the Assigned to user is admin user then should that UI Action visible to the admin user or not

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