Products

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Today, December 11th 2025, ServiceNow relea...

Article
AI Search
Best Practices
KCS
Now Assist

Featured Change Enablement & Federation: Maintaining Change Velocity in Regulated Environments

With modern digital organizations transitioning to DevOps concepts for faster and higher volumes of change, creating a concept of modern change enablement is a new challenge for many teams. This issue can be more apparent in regulated environments wh...

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Change Management
Continual Improvement (CIM)

Featured Deep Dive: Copy/Paste APM Charts into Service Observability

With our Zurich release, we are super excited to bring support for a new type of monitoring use case to Service Observability. Replicate your favorite charts from third party APM and Cloud providers, right inside of ITOM, no data ingestion required. ...

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AIOps
Service Operations Workspace

Featured Rise to the #BuildWithCreatorStudio Challenge and Earn Exclusive Swag!

Rise to the #BuildWithCreatorStudio Challenge and Earn Exclusive Swag! #BuildWithCreatorStudio Challenge It's time to get creative! The #BuildWithCreatorStudio Challenge is here, giving you the chance to build innovative solutions using ServiceNow'...

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Featured From Amateur to Pro: How ServiceNow's Zurich Release Elevates Your AIOps Game

From Amateur to Pro: How ServiceNow's Zurich Release Elevates Your AIOps Game I picked up disc golf last month, and I'm hooked. There's something humbling about watching a disc wobble off course when you thought you had the perfect throw. I'm still...

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How to add a fixed query for Add button on 'task_cmdb_ci_service' table and only for incident table

Hi All, I have a requirement to add a query - 'ref_cmdb_ci_service_auto.service_classification=Application Service^ref_cmdb_ci_service_auto.busines_criticality=1^operational_status=1' on Add button on impacted services related list of incident table....

Question

SAM Pro - Software Lifecycle Report (EOS/EOL)

Could you please suggest what are all possible ways and features available in SAM Pro to increase the normalization rate for discovered software.Also, I noticed that software lifecycle information (EOL/EOS) is not populated for many discovered softwa...

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EOL
EOS
Lifecycle
normalization
SAM
software

Resolved! How to enable bulk data import option in Workspace list view

How to enable bulk data import option in Workspace list view

Question

Mega Menu Disappears in Employee Center

I'm new to this but understand taxonomies. When I clone the employee taxonomy to try to experiment with the mega menu. I simple rename Technology Services to Tech Services and the menu just disappears. I have it set in the Portal Settings in Employ...

Question

Opened for name populate in email body

I need to create a simple notification email script to display the ‘Opened for’ name in the notification body. The scenario is that I am creating a notification on an HR Task, and I want to show the ‘Opened for’ name from the case associated with thi...

Question

Approval Delegation

Hi All,I am working on the scenario: When a manager (approver) is on leave, approvals should not get stuck.So the manager can assign a delegate for a specific period, and during that time: Approval requests automatically go to the delegate System sti...

Question

Closed ticket sorting on My Request page on ESC portal

Use case: On the My Request page, there is a filter for Open Request and Closed Request. These two filters shows same columns as Request, State, and Updated. The business requirement was that if I select Open Request in the filter, then the columns ...

Article

ServiceNow fundamentals - Ordering of grouped lists by count

Are you tired of sifting through thousands of records to find duplicates or anomalies? I recently faced this challenge and discovered that not all of us are familiar how easy is to order list by group count. When grouping a list by CI, I needed to so...

Question

Guided Tour for Employee Center

I am trying to create guided tour on Employee Center. I want to include Header (My Tasks, My Requests) and My Active items(Requsts, Survey) . My active items works but when the step comes to Header tasks I get an error : This is happening for My Task...

Question

Portal specific Virtual Agent

Hi All, I need to customize the Virtual Agent that is available out-of-the-box (OOB) in the Employee Center Portal. This includes modifying the default chat experience and updating other topics.- How can we achieve this customization?- Where can I ch...

Question

Looking for the SncMakeAndModel to see if it tries to normalize the new companies

Hello, I'm seeing how discovery create new companies and find the MakeAndModelJS script include and see it calls the SncMakeAndModel script but I can't see it anyware, we are looking to see if when the script create a new company it tries to normaliz...

Question

HTML type variables are not shown in 'sc-variable-summarizer' widget in Service Portal

I'm facing an issue in ServiceNow. I've created a service catalog item with a variable named "work_description" of type HTML. After entering "Happy" as the variable value, it displays correctly. However, when I use this value to populate the descript...

Question
Service Catalog

How to hide the Post Incident Review Related list based on Role?

Hello Everybody, I want to hide the related list "Post Incident Review" in incident form based on a role "major_incident_manager'.So only Major Incident Managers can only see the tab in both UI and in the Service Operations Workspace. I can't see the...

Question

CI Model categories

Can someone help to understand the relation/differences on the below 3 scenarios 1)Few CIs showing Model category-Computer under hardware table where as class as "windows server" under computer table. 2)Few CIs showing as Model category-Windows Serve...

Question

Create second task based on First task closure for user A - workflow

Hi All,I have a requirement where multiple tasks gets created through run script for each MRVS row.Whenever a user’s 1st task/Genesys task is completed, SNOW must automatically create a new task for Media Recording team for that same user. This shoul...

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