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Featured Bravium + Impact - Everything You Need to Know

A few months ago, we shared some exciting news about our acquisition of Bravium's applications. Since then, we've been hearing a ton of interest from our customers and partners about what's to come.   Well, look no further! Here's a preview of what t...

  • Article
  • ServiceNow Impact

Featured How To Strategically Incorporate AI and Automation Into Your Company

How To Strategically Incorporate AI and Automation Into Your Company   Author: Teresa Purdy   Throughout my career, I’ve focused on building and leading effective teams and I firmly believe all leadership starts with empathy and understanding your pe...

  • blog
  • Document Intelligence
  • Generative AI
  • Predictive Intelligence
  • Task Intelligence
  • Virtual Agent

Featured Process Mining Academy

Come join us for a new series of live events focused on ServiceNow's in-platform Process Mining solution(formerly known as Process Optimization).  Every month product experts will demonstrate concepts, provide best practice guidance, discuss upcomin...

  • blog

Featured Sneak Peek at USEM for Q4 2025 Release

ServiceNow Unified Security Exposure Management (USEM) is the next evolution of Vulnerability Response.    On Nov 19, 2025, we hosted a webinar, “Unleash the future of Vulnerability Management with USEM”.  We welcome you to begin your journey to USEM...

  • Article
  • Unified Security Exposure Management
  • USEM
  • VR
  • Vulnerability Response

Changes to the Major Release Schedule Question

With the Brazil release not being scheduled until Q4 2026, can we get some clarity on the timeline for this upgrade.    Given the shift of the second release to Q4 in 2026, Does that mean the Brazil release (from Zurich) in Q4 wouldn't need to be com...

  • Question

What's been your NOW Assist experience

Hi, We have implemented NOW Assist as a pilot and the test group will be our service desk (SD) tier 1 group. I have activated the OOTB skills listed below however in testing with the group we found that the current OOTB skills does not add much value...

  • Question

Values of a reference field is missing for Non-Itil Users

hi everyone, We have this catalog form where one of the field is reference to Printer [cmdb_ci_printer]. However, only users with ITIL role can see values of this field. For NON-ITIL users, it says "No matches found"  What's causing this issue and ho...

  • Question

Bravium + Impact - Everything You Need to Know

A few months ago, we shared some exciting news about our acquisition of Bravium's applications. Since then, we've been hearing a ton of interest from our customers and partners about what's to come.   Well, look no further! Here's a preview of what t...

  • Article
  • ServiceNow Impact

Playbook Tab on Configurable workspace

Hi,I have created a playbook on the requested item table (which is for catalog item)When opened the record in the Configurable workspace the playbook tab is not available.Also, after testing the playbook, it is showing as no activities on the Playboo...

  • Question
  • CSM Configurable Workspace

How to deactivate Entities permanently?

Hello all, I tried to deactivate demo entities in my instances. But after a few minutes or so, the entities come back and active. How to deactivate the entities permanently? Advanced thanks!

  • Question
  • Integrated Risk Management (IRM)
  • Risk Management

Event Field Mapping

Hello,I want to reach out to those who may have experienced a similar situation in hopes I can find a resolution to an issue.We have a requirement to update an alert form with a correct Assignment Group. This assignment group is sent in the payload a...

  • Question

Knowledge Article Email

There is an OOTB notification for Knowledge management. It fires when event "sn_ex_sp.knowledge.send_email" is triggered. But i cant seem to find the UI action send email which is mentioned in this event. 

  • Question

Analytics Hub - Show Records

If a Performance Analytics Automated Indicator is configured with 'Collect Records', what ServiceNow table contains these records? I'm assuming this table contains the automated indicator, score date, and sysid of the records that makeup the score. I...

  • Question
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