Service portal widget to display requested items.

tabber66
Kilo Contributor

‎05-11-2017 05:41 AM

Want to change the My Requests widget to look at requested Item, as they have more information then the requests for the end users.

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Alikutty A
Tera Sage

‎05-11-2017 05:46 AM

Hi Darren,



There is an OOB widget for Requested Items, Here is the URL (replace instance_name)



https://instance_name.service-now.com/nav_to.do?uri=sp_widget.do?sys_id=624afdb3d7230200a9addd173e24...



You can use this one instead of the My Requests.



Thank You


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tabber66
Kilo Contributor

‎05-11-2017 06:26 AM

I added that widget and now get the following attached error. find_real_file.png


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Chris__Silva
Kilo Guru
In response to tabber66

‎10-19-2017 04:05 AM

Hello Darren,



Just put theses values on the widget isntance in additional options, JSON format:



{


  "always_show": {


  "displayValue": false,


  "value": false


  },


  "image_field": {


  "value": null,


  "displayValue": ""


  },


  "secondary_fields": {


  "value": "number",


  "displayValue": "number"


  },


  "panel_body_height": {


  "value": null,


  "displayValue": ""


  },


  "rounded_images": {


  "displayValue": false,


  "value": false


  }


}


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Sean3
Kilo Contributor

‎08-09-2018 03:02 PM

I was able to change this widget to do just that I had to edit the link it creates in the script section to this

 

record.url = {id: 'ticket', table: 'sc_req_item', sys_id: ritm.sys_id.getDisplayValue()};

 

This forms a link to requested item system id and instead of going to the request portal it goes to the ticket form portal.