Email log showing the error "Email ignored by 'Ignore sender' filter"

[Ash41]

Hi Team, 

When user is trying to send an email to servicenow, getting an error "Email ignored by 'Ignore sender' filter". I checked email filter is has condition to ignore if header contains "mailer-daemon" or "postmaster". Postmaster keyword was there in email log header. May I know how to bypass this email filter? If I make this inactive will it cause any other issues?

Please suggest, thank you.

Regards, 

Ash

[Allen Andreas]

Hi,

Some organizations use postmaster when redirecting emails to ServiceNow (like a few of my clients). That condition itself, is fine to remove and does not cause any issues. We did leave the "mailer-daemon" condition.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Allen Andreas · Accepted solution]

Hi,

Let me know if you have any other questions around this, but just to recap: the overall filter itself remains active, but we just removed the "postmaster" condition and left the "mailer-daemon".

Please mark reply above Helpful/Correct, if applicable. Thanks!

[Ash41]

Thank you Allen!

We did the same for now.

Regards, 

Ash

[B Ashok]

Hi Allen, 

If we remove the "postmaster" condition, will that work?

Thanks

Ashok

[Allen Andreas]

Hi,

Yes.

Please mark reply as Helpful, if applicable. Thanks!