HelloThe "Desk" team will be using email alias ww.disdesk@gmail.com in ServiceNow. Which means anyone (not only customers) when sends an email to alias, will open a case in "Desk Queue" and when agent responds back to sender, they should be seeing sa...
In the knowledge record the all the Recoed number is starting from "KB00" but some of the record starting from "KBB00" these all are opening in the global search But the knowledge record starting from "KB11" its not opening in the global search and s...
Hi Team, In SOW view , when i open the Incident form , there is a related list Change Request , i need to disable the New button for ITIL user in the related list of change request.I found out that button, in table > sys_declarative_action_assig...
Hi all,I am facing an issue when submitting a case there is no issue on seeing the info on Service portal(even without case_viewer role) but when submitting a case(custom case type) there is nothing visible on SP standard ticket header(until case_vie...
Hello, I have a group approval that requires me to add more than 12 conditions, it was suggested that script the conditions due to limitations on the number of conditions we can add. My conditions are based on a list of projects and groups. I have ...
Hello,I would like to learn more about how HR Skills work for auto-assignment cases. I understand that it operates with matching rules and that these rules are linked to a Script Include. Could anyone provide more details on how I can assign an HR ca...
Hi,We have the following use case: We are a service provider with customers using TOPdesk as a service management tool. They use the service portal provided by TOPdesk and log into TOPdesk. We want to establish a connection from the TOPdesk portal to...
Hello everyone, I dont know which group to join, but Im new to servicenow and Im learning . Thank youJunore
Why is the widget preview not available in the Service Portal Designer in the Service Portal Configuration? I have the widget Has Preview set to True but it is not showing up.
Guys , We have requirement to show case type tickets created by End users to see on portal. To show case type tickets created by them we tried with contributor editor role but still they are unable to see. Please guide which role we need to provide t...
There was a question on my CSM exam which was something on these lines - What feature allows the agents to provide updates to customers? Not sure if I remember it right fully bu any pointer is appreciated?
Guys - I have a query regarding AWA in CSM. Query - How to set default assignment group to case if assignment rule conditions doesn't match. Please help
Hello, In the screen conditions for the UX Screen, the visibility is following the condition if a table is chosen but not following the condition if any further conditions are added such as category type.Please help me out in achieving adding further...
How to add and modify widgets/reports in Agent Workspace home page. I have to edit the home page
Per a recent HI Support conversation, it appears the AI Search Assist driven version of Contextual Search is not capable of evaluating filter configurations as provided by the Zing driven version. Out of the box, Contextual Search provides table fil...
