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How to make Complaint Case Read only after Close

Hello, Use Case : User should not be able to edit Complaint Case once it is closedSolution : If we create table level ACL on Complaint Case table, fields which are inherited from parent table (case) are still editable. So to avoid that we need to cre...

CTI / OpenFrame integration in AgentWorkspace

I have an embedded widget, which uses OpenFrame as the hosting real estate. When I check the "Enable collapsed view" setting, the "Maximize/minimize" button appears at the top right of the OpenFrame window. However, when I click on it, nothing happen...

MilaA by Tera Contributor
  • 535 Views
  • 1 replies
  • 0 helpfuls

Imbed CSM Portal into External Portal

I read in a release notes (Washington or Xanadu) the ability to 'imbed' the CSM portal into an external portal/website.  But now I can't seem to find any reference or documents to this.   Anyone come across this feature or did I imagine it?

In the widget, transfer the file obtained from the client to the server

HelloI created a widget, the screen operation I uploaded a file.And get the file in client. I want to transfer the currently obtained file to the server side for processing. Client:entryVal[1] is a fileServer:Now the Server gets empty(fileData)   

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ddd by Tera Contributor
  • 381 Views
  • 2 replies
  • 1 helpfuls

How to Create Priority Data lookup for Case Form

Hi Team, On the case form based on impact and urgency priority is not working, because there is no data lookup rules for case table. I have tried to create data look up rules for case table, in matcher table it is showing as No Matches found.  Any id...

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Gopal14 by Tera Contributor
  • 344 Views
  • 1 replies
  • 0 helpfuls

OOB Related list Configuration

Hi Team,  I want to know , in OOB Related list entries, how they have created and any dependency on that, because for this entries, filter condition is showing, how they configured > change_task.change_request  ,i have a same requirement on change fo...

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Resolved! UI action to show list of attachments attached to a form

Can anyone provide UI action script to show list of attachments attached to the form. The functionality will be same as OOB paper clip attachment button present in every form but this ui action should not provide options to users to remove/add attach...

Nikhil55 by Tera Contributor
  • 2477 Views
  • 10 replies
  • 0 helpfuls

Resolved! CSM (customer service management) exam dump

Hi ,I would like to check anyone has exam dumps for  CSM (Customer  service management) ServiceNow 2024 . Pls share the links are dumps for exam preparation , i dont see any dumps in udemy .  Thanks in advance Regards ,