What is the best practice for Inbound email settings that would allow requests to be created for non-contacts (for example, contacts who are utilizing personal emails) without opening the platform up for spam?
HiI am facing Issue Earlier I made changes/edit for Problem Task sections - I reverted back to OOTBAfter creating problem task (Task Type General) - Root Cause Analysis is displayed in general task it should not displayPlease help outBy default it s...
Hi, currently on the CSM portal, Contacts [customer_contact] can log in without MFA. I would like to enforce MFA for them.I updated up the OOTB Role based multi-factor authentication [multi_factor_criteria] (d427668b73003300fdbd04fbc4f6a7b6) by addin...
Is there workflow visibility in CSM? I would like to see a workflow of all the processes involved in CSM.
Hi all, With the Yokohama release, multiple previously available plugins have been transferred into the Store. Due to this, I am unable to install now the plugins: CSM Configurable Workspace, FSM Configurable Workspace, Workforce Optimization for ITS...
How to attach pdf in email notification?
Hi I am facing issue I made changes for problem task in form design removed some sections and added Now i dont need custom section I want to keep OOTB as it after reverting/rolling back everything is okay in Classic Ui/ Backend UiBut after creating p...
Hi everyone - We’re building a list of agents who are interested in sharing feedback on future-facing designs for CSM Workspace. We'd appreciate you sharing our short invite survey with agents at your company who may be interested in joining. By j...
we have create FO incidentes ( custom table u_incidentes) so external user can report through email to our NOC when a Fiber O incident happens.when have noticed that once the attachments are more than 30, the first ones uploaded are no longer visible...
Hi Team,RITM State Flow: As an ITIL User,I should see the following State Options & Transitions on RITM records.OpenStarting State on CreationTransition to Work in Progress: When ANY child SCTASK's State moves to Work In Progress, the RITM's state sh...
the vrops data comes in (-) to UD , however it is set to (.) in SNOW. how to overcome this mismatch altogether . currently a script is used to convert the (-) to (.)
Hi Team, Can we call formatter on case form and make it mandatory as per assignment group changes? Thanks & Regards,Reena
Hi Team,I have a multirow variable set [Contact Info] for a Record producer[creating record in case table] .But when I am creating a report , I cannot choose those variables from report filter.Could you please help me here.Please find the screenshot...
How to get duration to resolved the csm casesIs there any metric table created for calculating the average duration to resolved the cases. Thanks
When trying to search for a CR on the portal, it returns its correspondent RFCH case. We need it to return the only CR case so that the customer can see all the up to date notes. Is there any other solution for this?