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Resolved! How to retrieve form variable value via script in flow designer

I have a requirement to set the dropdown field value on the case based on the variable value select on the form via flow designerVariable on the form is of multiplechoice type:eg: if user selects 1st option from the form the  field value on the case ...

Shivam32 by Tera Contributor
  • 1235 Views
  • 10 replies
  • 0 helpfuls

How to implement OOB onboarding case type in CSM?

Hello, We are looking to start with Customer Onboarding in CSM and we found out about CSM Case types.There is an OOB Onboarding Case type that we are interested to implement.Documentation Link:https://www.servicenow.com/docs/bundle/washingtondc-custo...

How to create a report with multiple data points

I am trying to see if there is a way to recreate this Excel report onto a ServiceNow dashboard. The requirement is that it groups by assigned to and classification as well as show the users average vs team average for a 3 month period.I am able to cr...

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melsarrazin by Tera Contributor
  • 396 Views
  • 1 replies
  • 0 helpfuls

Create button in CSM workspace list view

Guys - We have a requirement to create custom UI action in CSM configurable workspace list view to redirect agents to create a record via record producer . We have tried creating UI action on workspace view but that is not visible on list view. Pleas...

Email Client Template is not working Correctly

Hi Team, We have created 2 blank email templates with the body which contains the logo/signature.One is created on Case form and another on Order Task form. The one for Case form is working fine. That is When we open any case record and click on emai...

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Community Alums by Community Alums  
  • 515 Views
  • 1 replies
  • 1 helpfuls