Email reply, reply all and forward buttons not visible on CSM/FSM workspace.

[moeiz]

In csm/fsm workspace, an email is received in ServiceNow instance and it create a case, so this email does not have subject line and when i open this email in workspace their is no reply, reply all and forward buttons visible to me. How can i fix this ?

Note:- For security reasons I can't share any images.

[Sumanth16]

Hi @moeiz ,

Firstly, check if you have to check if you have "workspace_user" and " email_composer" roles.

Then,

The "sn_agent_workspace.activity_email_options_enabled" Property is enabled by Default usually. Check this system property value.

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda