Enabling Copy Permalink for Service Portal Knowledge Articles

[Nick39]

In the developer instance for Orlando, knowledge articles show Copy Permalink. My organization's Orlando instance does not show this, is this a plugin that needs to be turned on?

I've tried searching around for documentation but not able to find anything on this:

[Rajesh Kannan G]

Nick,

No additional plugin is required for Copy Permalink. Copy Permalink is shown OOB except when viewed in mobile. Please check the widget used in your organization's Orlando instance. Press Ctrl + Right Click to show the contextual menu to identify the widget, for ex in the below screenshot you can see the widget name "Knowledge Article Content". You can review the customizations and widget code. 

Regards,

Rajesh

[Nick39]

Good to know, thank you Rajesh

[Nick39]

Appreciate the guidance @Rajesh Kannan Gurusamy. While working with our admin it looks like at the time of implementation (using London) the widget that was being used was a clone of the KB Article Page. 

I've been advised that the KB Article Page widget clone and the Knowledge Article Content widget are not able to be merged.

[Michael Ritchie]

Nick, That code is in widget called Knowledge Article Content (id=kb-article-content) which the Knowledge Article View page utilizes.  I would check to see if any of these pages have been edited in your instance.  As you will see in the kb-article-content widget HTML the only If around showing the permalink is a check to see if the user is on a mobile and not show it.