Hi all, We have got a requirement to add a detailed note or description for each attachment uploaded onto a case record always. We need this on CSM Workspace so agents can also view all attachments along with description on Workspace side. Any sugge...
Hi Team, I am not able to see the case task services. please let me know where we need to configure the services that need to be show here. please find the screenshot below
Hello, I'm trying to build a URL for another system that they can use to take them directly to the Account in Agent Workspace. The problem is how do I get the sys_id for the account record? They will have the Account number (name) that they will pass...
Hi AllWe are using assets with ServiceNow and need to achieve the following for an asset that has the quantity of x20I have 2 fields - 1 is Quantity and the other 1 is Stock Remaining,What I need to be able to do is on an asset calculate Quantity - A...
I am experiencing this "Can't display this list. Method invocation failure for: Can't display this list. com.glide.ui.graphql.listLayout.ListLayout::getLayoutQuery" issue using CSM/FSM Configurable Workspace. This issue only happens occasionally and ...
We are looking for ServiceNow professional in Europe or Middle East with at least 7 years of experience with either CSM, ITAM, FSM, ITOM module. Please send me an updated resume at chernan@flexemployeeservices.com
Hello everyone, I have a query regarding the "Data Broker Server Scripts - Get encoded query to prefill case type form", which is an out-of-the-box (OOB) script. Can we modify the existing script, or is it necessary to create a new one? Additionally,...
I have configured Recommended Actions properly but still it is showing No search results. Any idea what i am missing here or how can i fix it. Thank you
We have got a requirement to add a detailed note or description for each attachment uploaded onto a case record always. We need this on CSM Workspace so agents can also view all attachments along with description on Workspace side. Any suggestions h...
We have a content item in the portal that is a link directly to a Google Form. However, I want a case to be created whenever this google form is submitted. Does anyone know if that's possible? I tried creating a workflow but didn't work. BrMarina
Hi,I'm using an advance reference qualifier - javascript:'u_portfolio=' + current.variables.u_event + '^u_match_selectable=true' . It is working fine on the Desktop, but it is not working as expected in the mobile UI browser. could you please c...
My dev instance is hibernating and not waking up? Kindly help?
Hi everyone,I'm using ServiceNow Virtual Agent with NLU and I have a question regarding the disambiguation prompt.When I type the phrase "Show my issue log", the Virtual Agent responds with a message like:"I want to be sure I got this right. What ite...
I am facing below issue for some users. Please let me know how to fix this issue. Thank You.
Hello Team, I have created Queue and assignment rule to map assignment group and assigned to fields in a case form. But that is not working. please find the screenshots of my configuration and let me know for your suggestions
