Hi everyone,We’re facing a strange issue in our domain-separated ServiceNow instance and wondering if anyone else has experienced this.We made some changes to case and incident form fields in our Dev instance under a lower domain, then moved the upda...
Hello, I'm having issues with the provider Notifications. After a user followed a ticket, if an admin user make some changes on the ticket, the user see the notifications in the banner. If an another non-admin user make some changes, some notificatio...
Our application is a scoped CSM application. We have a situation where we produce delta export sets of case data based on sys_updated_on. After a case is closed, it appears in what should be for the last time in a nightly export. However, some da...
Hi Community,I’m currently working on enabling external user access to a custom table (Lead table) in my ServiceNow developer instance.I have created an external user with the role snc_external and followed all the necessary ACL steps:Created UI Page...
We have a requirement in a Record Producer form that includes a Select Box field. Based on the user's selection, a Rich Text Label should dynamically display a corresponding template—one template for a specific option, and a different template for an...
Hey everyone, What is the difference between Major Issue Management and Problem Management?I know that one is more for CSM and the other one for ITSM, but besides that what's the big difference, and how do I know which one should I apply? At the mom...
Hi All,How to add and create custom activity in playbook. need step by step process. Thanks
I have a custom list screen, and now I want to specify certain fields on the list screen that cannot be modified. How to set them. Now I want to specify certain fields (such as the fields marked in red above). Double clicking cannot modify the value...
Hi team,How to sort the reference variable in DESC order in the Catalog item. Regards,Manasa
Dear collegues, When ITIL user was trying to edit labels on Visual Task Board, the system displays message as "you do not have permission to modify this record". Why is this heppening?
On the Case form in CSM, the Account field has an out-of-the-box advanced reference qualifier applied: javascript:new global.CSManagementUtils().getCaseAccountRefQualifier(current) When I tried to understand its logic, I found that the CSManage...
function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; }var categoryValue = gForm.getValue('category'); gForm.setValue('short_description', categoryValue);}I am using this code ...
. If caller's email id (use custom field) description is empty, then while submitting form will display an error message and it will not submit. I am stuck in this please provide a answer for this
Hello,I noticed that there are no email notifications for agents in the case table (sn_customerservice_case) in Customer Service OOTB.For example, incident table is notified by email to the group assigned to, but not in case table.Upon investigating ...
Hi,We are implementing virtual agent on CSM portal.However the customer wants to have the chat always in expanded mode as it is the only gateway for the Portal users to raise their queries.Users must be able to minimize the window but by default we n...