On-call Scheduling notification-

arpita roy1
Tera Contributor

‎07-01-2020 01:25 AM

Hi All,

I have a requirement for on-call schedule for roster.

I want to send an email notification to a person working in a particular shift. If a group A is working in Shift A- 6am - 2pm then

  • if a incident is raised in shift A should be assigned to a person who is working in shift A.
  • an email notification should be sent to the person to whom the incident is assigned.

I want to sent a roaster whenever a shift is created or updated

if user accepts the roaster a confirmation should be sent to the manger of the group and the user who has accepted the roster.

 

Please help if anyone is aware of this requirement and can help with full details about this functionality

 

 

 

Labels:
0 Helpfuls
  • 3,440 Views
17 REPLIES 17

VijayaSimha Red
Mega Contributor

‎07-03-2020 11:27 PM

Hi Arpita,

Q :

  • if a incident is raised in shift A should be assigned to a person who is working in shift A.
  • an email notification should be sent to the person to whom the incident is assigned.

The above two points are managed from workflow 'On-Call: Assign' if you have defined the rota and active 'assigned to' notification.

Q: I want to send a roaster whenever a shift is created or updated

Please use 'Send Subscriptions' option on Shift record, hence users in the shift are informed about their on-call schedule

Q: if user accepts the roaster a confirmation should be sent to the manger of the group and the user who has accepted the roster.

Not sure if we are having an OOB mechanism for this, but you can define a workflow for the same on 'cmn_rota_member' table to wait for acceptance before inserting rotation schedules

 

Mark helpful and correct if it helps.

Thanks,

VJ

0 Helpfuls

arpita roy1
Tera Contributor
In response to VijayaSimha Red

‎07-11-2020 10:35 AM

Can you send me screen shot on how to define the rota and active assign to notifi. it will be helpfull

0 Helpfuls

Ashutosh Munot1
Kilo Patron
Kilo Patron

‎07-04-2020 04:43 AM

HI,

You two question in bullets are automatically handled by OOB configuration. We have preferences and OOB notification which is triggered to the person who is in that scheduled. 

FYI: THis is send first and then if acknowledges the ticket is assigned to him and then OOB notification for ticket assignment is also send to him. 

Workflow is: On-call assignment per rota

Next: There is nothing that a user accepts as rota. Rota manager creates the rota and the email is triggered to users in rota. This has to be subscribed or needs to be configured.

 

Thanks,
Ashutosh

0 Helpfuls