External fsm agents are not able to access Sericenow instance

[Appy2]

Hi All,
We are implementing FSM from scratch in our environment, so i have installed the plugins and I have created a test user with "wm_ext_manager" role in my client's environment, but when i am impersonating with this user i am not able to access serviecnow fsmcp portal.( FYI admin profile i can access fsmcp portal)

Please refer attached screenshot.

We are using Washington DC servicenow version.

If any idea, please guide us here.

Thank you !!

[Vishal Jaswal]

Hello @Appy2 

You may want to choose and apply role from here: https://www.servicenow.com/docs/bundle/xanadu-field-service-management/page/product/planning-and-pol... 

Try with wm_agent and/or wm_dispatcher roles.