External users cannot view Knowledge Article Content, help and comment in the kb_article_view

[nwang]

Hi,

I am testing as a user, and I can access to kb_home page, see the knowledge bases, find the knowledge articles, but when I click on one of those knowledges, I don't see 3 main widgets:

-Knowledge Article Content

-knowledge article helpful

-knowledge article comments

I'm not sure what's going on....

I made sure those have the external and internal role, even put it to public..... and it is still not visible

[Mike Patel]

Since it's external user's check if they have access to view the widget. add role like snc_external & snc_internal to widget or check public on widget. 

[nwang]

I did put it to public. I can even find the knowledge in the most viewed, and the search page. I just cannot view the content

[Mike Patel]

Can you also check if there is role added to knowledge article ?

[Mike Patel]

also check knowledge base Can read