filter for unassigned tickets not showing exact number

[Micky6002]

I created filter under Task table to show all the assigned & unassigned INCs and Tasks to service desk.

the conditions are:

Assignment group is A or B or C

Assigned to is agent 1 or agent 2 or agent 3 or is empty

Active is true

State is not resolved.

Background: there are many agents in the group, but I want to see the tickets assigned to some of agents only.

The problem is when I run this filter, the "empty" always show wrong number than actual. 

that is to say it shows "Assigned to empty(15)", but only 1 unassigned ticket listed below.

so what is wrong with my filter? I appreciate someone can advise me about it.

[Shubham_Shinde]

Hello @Micky6002 ,

Try opening the records in a new tab like below and check if you are able to see 15 records or still one record only:

And if you're still able to see only one record then there's this KB article which I came across which states that "If you're grouping by on a column where there are empty values, these rows are grouped but not treated as a row count within the pagination.". Please find this article link for your reference: KB0720019 

If my answer has helped with your question, please mark it as correct and give it a thumbs up!

Regards,

Shubham

[Micky6002 · Accepted solution]

Hi Shubham;

I'm still able to see 1 record only after opening in a new tab.

but the count for "empty" queue seems to show correct amount after I added conditions "Task type is Incident or Catalog Task".

Anyway I thank you for your answer!