Hello Community,
Our org does not have Performance Analytics, just the built in CSM/ITSM products.
We need a report that shows when any first response activity on a ticket: updated, commented, status change, or assigned, etc.
In the generated reports, we see a field that could work titled "Target" that has a status labeled "Response" but in the Reports > Create New, we don't see where to find those table fields in order to select them.
Anyone have a solution?
