Hide catalog item category on CSM Portal

TanayaGavande
Tera Expert

Hi All,

I am trying to hide a category inside a catalog for the CSM portal. I want the category to be present for instance users to use inside the instance, but I don't want it to be visible on the CSM portal. 

How can I make it possible?

Thank you.

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@TanayaGavande 

Do you want all catalog items under that category to be hidden in portal?

If yes then set this checkbox "Hide on Service Portal" on each of those catalog items under that category and it will hide the category as none of the catalog items are visible on portal. This is OOB behavior.

 

AnkurBawiskar_0-1735614190940.png

 

If you want some to be seen under that category then it's not possible to completely remove that category from portal

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

5 REPLIES 5

Musab Rasheed
Tera Sage
Tera Sage

I don't think this is possible.

Please hit like and mark my response as correct if that helps
Regards,
Musab

Runjay Patel
Giga Sage

Hi @TanayaGavande ,

 

Check this article, it has solution for you.

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0779830

 

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------

PritamG
Mega Guru

open the category tou want to hide and add a user criteria to exclude users accessing the CSM portal. verify the category is still accessible for instance users by testing their user roles.

Ankur Bawiskar
Tera Patron
Tera Patron

@TanayaGavande 

Do you want all catalog items under that category to be hidden in portal?

If yes then set this checkbox "Hide on Service Portal" on each of those catalog items under that category and it will hide the category as none of the catalog items are visible on portal. This is OOB behavior.

 

AnkurBawiskar_0-1735614190940.png

 

If you want some to be seen under that category then it's not possible to completely remove that category from portal

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader