Hide catalog item category on CSM Portal

[TanayaGavande]

Hi All,

I am trying to hide a category inside a catalog for the CSM portal. I want the category to be present for instance users to use inside the instance, but I don't want it to be visible on the CSM portal. 

How can I make it possible?

Thank you.

[Musab Rasheed]

I don't think this is possible.

[Runjay Patel]

Hi @TanayaGavande ,

Check this article, it has solution for you.

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0779830

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[PritamG]

open the category tou want to hide and add a user criteria to exclude users accessing the CSM portal. verify the category is still accessible for instance users by testing their user roles.

[Ankur Bawiskar · Accepted solution]

@TanayaGavande 

Do you want all catalog items under that category to be hidden in portal?

If yes then set this checkbox "Hide on Service Portal" on each of those catalog items under that category and it will hide the category as none of the catalog items are visible on portal. This is OOB behavior.

If you want some to be seen under that category then it's not possible to completely remove that category from portal

If my response helped please mark it correct and close the thread so that it benefits future readers.