Hide catalog item category on CSM Portal

TanayaGavande · ‎12-30-2024

Hi All,

I am trying to hide a category inside a catalog for the CSM portal. I want the category to be present for instance users to use inside the instance, but I don't want it to be visible on the CSM portal.

How can I make it possible?

Thank you.

Ankur Bawiskar · ‎12-30-2024

@TanayaGavande

Do you want all catalog items under that category to be hidden in portal?

If yes then set this checkbox "Hide on Service Portal" on each of those catalog items under that category and it will hide the category as none of the catalog items are visible on portal. This is OOB behavior.

If you want some to be seen under that category then it's not possible to completely remove that category from portal

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

TanayaGavande · ‎12-31-2024

Hi @Ankur Bawiskar

Thanks a lot for your reply. It did work when I set the property to false, for ALL the items in that category. I also noticed that if even one catalog item is visible, the category will be visible.